Xiaojing Sheng

About Xiaojing Sheng

Xiaojing Sheng, With an exceptional h-index of 14 and a recent h-index of 11 (since 2020), a distinguished researcher at University of Texas Rio Grande Valley, specializes in the field of Service research, Tourism and travel research, Eye tracking.

His recent articles reflect a diverse array of research interests and contributions to the field:

Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness

Unpacking the influencing factors of telehealth usage among older consumers

The roles of legacy versus social media information seeking in American and Chinese consumers’ hoarding during COVID-19

Service Productivity, Satisfaction, and the Impact on Service Firm Performance

Identifying Consumer Segments Based on COVID-19 Pandemic Perceptions and Responses

Maladaptive Consumer Behaviors and Marketing Responses in a Pandemic

Word-of-mouth, servicescapes and the impact on brand effects

Evaluating Consumer Perceptions of Government Services Quality

Xiaojing Sheng Information

University

Position

Associate Professor of Marketing

Citations(all)

990

Citations(since 2020)

583

Cited By

625

hIndex(all)

14

hIndex(since 2020)

11

i10Index(all)

18

i10Index(since 2020)

13

Email

University Profile Page

Google Scholar

Xiaojing Sheng Skills & Research Interests

Service research

Tourism and travel research

Eye tracking

Top articles of Xiaojing Sheng

Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness

International Journal of Hospitality Management

2024/5/1

Unpacking the influencing factors of telehealth usage among older consumers

Health Marketing Quarterly

2024/1/2

The roles of legacy versus social media information seeking in American and Chinese consumers’ hoarding during COVID-19

Journal of International Marketing

2022/6

Xiaojing Sheng
Xiaojing Sheng

H-Index: 11

Service Productivity, Satisfaction, and the Impact on Service Firm Performance

Services Marketing Quarterly

2020/10/1

Xiaojing Sheng
Xiaojing Sheng

H-Index: 11

Identifying Consumer Segments Based on COVID-19 Pandemic Perceptions and Responses

Journal of Consumer Affairs

2021

Xiaojing Sheng
Xiaojing Sheng

H-Index: 11

Seth Ketron
Seth Ketron

H-Index: 10

Maladaptive Consumer Behaviors and Marketing Responses in a Pandemic

The Future of Service Post-COVID-19 Pandemic, Volume 2: Transformation of Services Marketing

2021

Xiaojing Sheng
Xiaojing Sheng

H-Index: 11

Word-of-mouth, servicescapes and the impact on brand effects

SN Business & Economics

2020/11/30

Xiaojing Sheng
Xiaojing Sheng

H-Index: 11

Evaluating Consumer Perceptions of Government Services Quality

Services Marketing Quarterly

2020/4/11

Xiaojing Sheng
Xiaojing Sheng

H-Index: 11

Sight unseen: The role of online security indicators in visual attention to online privacy information

Journal of Business Research

2020/4/1

Making Sense of Meaningful Third Places: Effects of Servicescape, Place Meanings, And Emotions

2020/12/14

Xiaojing Sheng
Xiaojing Sheng

H-Index: 11

Unsought Goods: A Consumer Behavior Perspective

2020 AMA Summer Academic Conference

2020

Xiaojing Sheng
Xiaojing Sheng

H-Index: 11

Reto Felix
Reto Felix

H-Index: 14

See List of Professors in Xiaojing Sheng University(University of Texas Rio Grande Valley)

Co-Authors

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