Xiaojing Sheng

About Xiaojing Sheng

Xiaojing Sheng, With an exceptional h-index of 14 and a recent h-index of 11 (since 2020), a distinguished researcher at University of Texas Rio Grande Valley, specializes in the field of Service research, Tourism and travel research, Eye tracking.

His recent articles reflect a diverse array of research interests and contributions to the field:

Unpacking the influencing factors of telehealth usage among older consumers

Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness

The roles of legacy versus social media information seeking in American and Chinese consumers’ hoarding during COVID-19

Service Productivity, Satisfaction, and the Impact on Service Firm Performance

Identifying Consumer Segments Based on COVID-19 Pandemic Perceptions and Responses

Maladaptive Consumer Behaviors and Marketing Responses in a Pandemic

Word-of-mouth, servicescapes and the impact on brand effects

Evaluating Consumer Perceptions of Government Services Quality

Xiaojing Sheng Information

University

Position

Associate Professor of Marketing

Citations(all)

990

Citations(since 2020)

583

Cited By

625

hIndex(all)

14

hIndex(since 2020)

11

i10Index(all)

18

i10Index(since 2020)

13

Email

University Profile Page

Google Scholar

Xiaojing Sheng Skills & Research Interests

Service research

Tourism and travel research

Eye tracking

Top articles of Xiaojing Sheng

Title

Journal

Author(s)

Publication Date

Unpacking the influencing factors of telehealth usage among older consumers

Health Marketing Quarterly

Xiaojing Sheng

Yuri Martirosyan

Khondoker Sayeed Hossain

Reto Felix

Arjun Singh

2024/1/2

Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness

International Journal of Hospitality Management

Xiaojing Sheng

Ross Murray

Seth C Ketron

Reto Felix

2024/5/1

The roles of legacy versus social media information seeking in American and Chinese consumers’ hoarding during COVID-19

Journal of International Marketing

Sora Kim

Xiaojing Sheng

Seth C Ketron

2022/6

Service Productivity, Satisfaction, and the Impact on Service Firm Performance

Services Marketing Quarterly

Dongjun Rew

Judy A Siguaw

Xiaojing Sheng

2020/10/1

Identifying Consumer Segments Based on COVID-19 Pandemic Perceptions and Responses

Journal of Consumer Affairs

Xiaojing Sheng

Seth Ketron

Yubing Wan

2021

Maladaptive Consumer Behaviors and Marketing Responses in a Pandemic

The Future of Service Post-COVID-19 Pandemic, Volume 2: Transformation of Services Marketing

Seth C Ketron

Judy A Siguaw

Xiaojing Sheng

2021

Word-of-mouth, servicescapes and the impact on brand effects

SN Business & Economics

Judy A Siguaw

Enping Mai

Xiaojing Sheng

2020/11/30

Evaluating Consumer Perceptions of Government Services Quality

Services Marketing Quarterly

Nese Nasif

Xiaojing Sheng

Joel Chilsen

2020/4/11

Sight unseen: The role of online security indicators in visual attention to online privacy information

Journal of Business Research

Xiaojing Sheng

Reto Felix

Swapnil Saravade

Judy A Siguaw

Seth C Ketron

...

2020/4/1

Making Sense of Meaningful Third Places: Effects of Servicescape, Place Meanings, And Emotions

Judy A Siguaw

Xiaojing Sheng

2020/12/14

Unsought Goods: A Consumer Behavior Perspective

2020 AMA Summer Academic Conference

Xiaojing Sheng

Judy A Siguaw

Reto Felix

Lorena GarciaRamon

2020

See List of Professors in Xiaojing Sheng University(University of Texas Rio Grande Valley)

Co-Authors

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