Md Rokonuzzaman

Md Rokonuzzaman

Clayton State University

H-index: 9

North America-United States

About Md Rokonuzzaman

Md Rokonuzzaman, With an exceptional h-index of 9 and a recent h-index of 9 (since 2020), a distinguished researcher at Clayton State University, specializes in the field of Retail Services, Service Failure & Recovery, Technology, Service Innovation, Value Co-creation.

His recent articles reflect a diverse array of research interests and contributions to the field:

Mobile business apps and employee productivity

Customer perceived quality of life in provider value cocreation: The mediating role of customer value cocreation and the moderating role of customer emotions

B2B brand positioning–A capability (exploration x exploitation) based typology: Cases from the Middle East

What makes an object smart? Conceptualization, development, and validation of a scale to measure the Smartness of a Thing (SoT)

Pursuit of loyalty in service recovery: The roles of brand equity and cognitive reappraisal as moderators

Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making

Relationship between retailers’ return policies and consumer ratings

Ok Google, What Makes An Object Smart? Consumers' Perceptions And Experiences Of Smart Objects

Md Rokonuzzaman Information

University

Position

___

Citations(all)

311

Citations(since 2020)

299

Cited By

83

hIndex(all)

9

hIndex(since 2020)

9

i10Index(all)

9

i10Index(since 2020)

9

Email

University Profile Page

Google Scholar

Md Rokonuzzaman Skills & Research Interests

Retail Services

Service Failure & Recovery

Technology

Service Innovation

Value Co-creation

Top articles of Md Rokonuzzaman

Mobile business apps and employee productivity

Industrial Management & Data Systems

2023/12/19

Md Rokonuzzaman
Md Rokonuzzaman

H-Index: 4

Audhesh Paswan
Audhesh Paswan

H-Index: 29

Customer perceived quality of life in provider value cocreation: The mediating role of customer value cocreation and the moderating role of customer emotions

Journal of Consumer Behaviour

2024/1

B2B brand positioning–A capability (exploration x exploitation) based typology: Cases from the Middle East

Industrial Marketing Management

2023/1/1

What makes an object smart? Conceptualization, development, and validation of a scale to measure the Smartness of a Thing (SoT)

Journal of Business Research

2022/3/1

Md Rokonuzzaman
Md Rokonuzzaman

H-Index: 4

Pursuit of loyalty in service recovery: The roles of brand equity and cognitive reappraisal as moderators

Journal of Retailing and Consumer Services

2021/9/1

Md Rokonuzzaman
Md Rokonuzzaman

H-Index: 4

Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making

Journal of Retailing and Consumer Services

2021/3/1

Md Rokonuzzaman
Md Rokonuzzaman

H-Index: 4

Pramod Iyer
Pramod Iyer

H-Index: 12

Relationship between retailers’ return policies and consumer ratings

Journal of Services Marketing

2020/4/24

Ok Google, What Makes An Object Smart? Consumers' Perceptions And Experiences Of Smart Objects

2020

An investigation into the link between consumer's product involvement and store loyalty: The roles of shopping value goals and information search as the mediating factors

Journal of Retailing and Consumer Services

2020/1/1

Md Rokonuzzaman
Md Rokonuzzaman

H-Index: 4

See List of Professors in Md Rokonuzzaman University(Clayton State University)

Co-Authors

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