Md Rokonuzzaman

Md Rokonuzzaman

Clayton State University

H-index: 9

North America-United States

About Md Rokonuzzaman

Md Rokonuzzaman, With an exceptional h-index of 9 and a recent h-index of 9 (since 2020), a distinguished researcher at Clayton State University, specializes in the field of Retail Services, Service Failure & Recovery, Technology, Service Innovation, Value Co-creation.

His recent articles reflect a diverse array of research interests and contributions to the field:

B2B brand positioning–A capability (exploration x exploitation) based typology: Cases from the Middle East

Mobile business apps and employee productivity

Customer perceived quality of life in provider value cocreation: The mediating role of customer value cocreation and the moderating role of customer emotions

What makes an object smart? Conceptualization, development, and validation of a scale to measure the Smartness of a Thing (SoT)

Pursuit of loyalty in service recovery: The roles of brand equity and cognitive reappraisal as moderators

Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making

Ok Google, What Makes An Object Smart? Consumers' Perceptions And Experiences Of Smart Objects

An investigation into the link between consumer's product involvement and store loyalty: The roles of shopping value goals and information search as the mediating factors

Md Rokonuzzaman Information

University

Position

___

Citations(all)

311

Citations(since 2020)

299

Cited By

83

hIndex(all)

9

hIndex(since 2020)

9

i10Index(all)

9

i10Index(since 2020)

9

Email

University Profile Page

Google Scholar

Md Rokonuzzaman Skills & Research Interests

Retail Services

Service Failure & Recovery

Technology

Service Innovation

Value Co-creation

Top articles of Md Rokonuzzaman

Title

Journal

Author(s)

Publication Date

B2B brand positioning–A capability (exploration x exploitation) based typology: Cases from the Middle East

Industrial Marketing Management

Pramod Iyer

Md Rokonuzzaman

Audhesh Paswan

Abdullah Alhidari

2023/1/1

Mobile business apps and employee productivity

Industrial Management & Data Systems

Md Rokonuzzaman

Abdullah Alhidari

Ahasan Harun

Audhesh Paswan

Derrick D'Souza

2023/12/19

Customer perceived quality of life in provider value cocreation: The mediating role of customer value cocreation and the moderating role of customer emotions

Journal of Consumer Behaviour

Shahidul Islam

Nazlida Muhamad

Md Rokonuzzaman

Pramod Iyer

Vai Shiem Leong

2024/1

What makes an object smart? Conceptualization, development, and validation of a scale to measure the Smartness of a Thing (SoT)

Journal of Business Research

Md Rokonuzzaman

Kyoungmi Kate Kim

Kranti Kumar Dugar

Jennine Fox

2022/3/1

Pursuit of loyalty in service recovery: The roles of brand equity and cognitive reappraisal as moderators

Journal of Retailing and Consumer Services

Ahasan Harun

Md Rokonuzzaman

2021/9/1

Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making

Journal of Retailing and Consumer Services

Md Rokonuzzaman

Pramod Iyer

Ahasan Harun

2021/3/1

Ok Google, What Makes An Object Smart? Consumers' Perceptions And Experiences Of Smart Objects

M. Rokonuzzaman

K. Kim

K. Dugar

J. Fox

2020

An investigation into the link between consumer's product involvement and store loyalty: The roles of shopping value goals and information search as the mediating factors

Journal of Retailing and Consumer Services

Md Rokonuzzaman

Ahasan Harun

Md Al-Emran

Victor R Prybutok

2020/1/1

Relationship between retailers’ return policies and consumer ratings

Journal of Services Marketing

Md Rokonuzzaman

Atmadeep Mukherjee

Pramod Iyer

Amaradri Mukherjee

2020/4/24

See List of Professors in Md Rokonuzzaman University(Clayton State University)

Co-Authors

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