Jan Breitsohl

University of Glasgow

H-index: 10

Europe-United Kingdom

About Jan Breitsohl

Jan Breitsohl, With an exceptional h-index of 10 and a recent h-index of 9 (since 2020), a distinguished researcher at University of Glasgow, specializes in the field of Consumer Aggression, Conflict Management, Online Communities.

His recent articles reflect a diverse array of research interests and contributions to the field:

Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers

Coalitions and their negative consequences: An examination in service failure-recovery situations

Utilising Twitter Metadata for Hate Classification

Managing Incivility in Online Brand Communities

COVID-19 Conflicts on Social Media: An Exploratory Study Into Why They Occur and How Service Providers Respond

Outcomes of Cyber-Victimization and Bystander Reactions in Online Brand Communities

Consumer Bullying in Online Brand Communities—Quantifying a Dark Social Media Phenomenon

Investigating consumers’ motives for consumer brand-cyberbullying on social media

Jan Breitsohl Information

University	University of Glasgow
Position	___
Citations(all)	852
Citations(since 2020)	697
Cited By	406
hIndex(all)	10
hIndex(since 2020)	9
i10Index(all)	10
i10Index(since 2020)	9
Email	Access Email
University Profile Page	University of Glasgow
Google Scholar	View Google Scholar Profile

Jan Breitsohl Skills & Research Interests

Consumer Aggression

Conflict Management

Online Communities

Top articles of Jan Breitsohl

Title	Journal	Author(s)	Publication Date
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers	International Marketing Review	Denitsa Dineva Jan Breitsohl Holger Roschk Masoumeh Hosseinpour	2023/12/12
Coalitions and their negative consequences: An examination in service failure-recovery situations	Journal of Service Research	Holger Roschk Masoumeh Hosseinpour Jan Breitsohl	2023
Utilising Twitter Metadata for Hate Classification		Oliver Warke Joemon M Jose Jan Breitsohl	2023/3/17
Managing Incivility in Online Brand Communities	Social Media Marketing	Denitsa Dineva Jan Breitsohl	2022
COVID-19 Conflicts on Social Media: An Exploratory Study Into Why They Occur and How Service Providers Respond		Denitsa Dineva Jan Breitsohl Holger Roschk	2022/6
Outcomes of Cyber-Victimization and Bystander Reactions in Online Brand Communities	International Journal of Electronic Commerce	Nuttakon Ounvorawong Jan Breitsohl Ben Lowe Des Laffey	2022/4/3
Consumer Bullying in Online Brand Communities—Quantifying a Dark Social Media Phenomenon		Oliver Warke Jan Breitsohl Joemon Jose	2022/3/30
Investigating consumers’ motives for consumer brand-cyberbullying on social media	The Information Society	Jan Breitsohl Nadia Jimenez Holger Roschk	2022/2/7
Bullying in online brand communities-exploring consumers’ intentions to intervene		Jan Breitsohl Nadia Jiménez Phil Megicks Ioannis Krasonikolakis Stratos Ramoglou ...	2022/10/12
Managing trolling in online communities: an organizational perspective	Internet Research	Denitsa Dineva Jan Breitsohl	2022/1/18
Social Informatics: 13th International Conference, SocInfo 2022, Glasgow, UK, October 19–21, 2022, Proceedings		Frank Hopfgartner Kokil Jaidka Philipp Mayr Joemon Jose Jan Breitsohl	2022/10/11
Consumer responses to conflict-management strategies on non-profit social media fan pages	Journal of Interactive Marketing	Denitsa Dineva Jan Breitsohl Brian Garrod Philip Megicks	2020/11/1