Holger Roschk
Alpen-Adria-Universität Klagenfurt
H-index: 15
Europe-Austria
Top articles of Holger Roschk
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers | International Marketing Review | Denitsa Dineva Jan Breitsohl Holger Roschk Masoumeh Hosseinpour | 2023/12/12 |
Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations | Journal of Service Research | Holger Roschk Masoumeh Hosseinpour Jan Breitsohl | 2023 |
Bad intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions | Journal of Travel Research | Amin Nazifi Holger Roschk F Villarroel Ordenes Ben Marder | 2022 |
Cognitive Image, Mental Imagery, and Responses (CI-MI-R): Mediation and Moderation Effects | Journal of Travel Research | Sandra Maria Correia Loureiro Holger Roschk Faizan Ali Enav Friedmann | 2022 |
“Tit for Tat”—The Outcomes of Coaching in Service Companies | Coaching: Theorie & Praxis | Christina-Franca Feyertag Holger Roschk | 2021/12/1 |
Investigating Consumers’ Motives for Consumer Brand-Cyberbullying on Social Media | The Information Society | Jan Breitsohl Nadia Jimenez Holger Roschk | 2022/2/7 |
Supporting Complaint Management with Artificial Intelligence | Holger Roschk Masoumeh Hosseinpour Golnaz Rezai | 2021 | |
Automation of Knowledge Processing and Learning | Automatisierung und Personalisierung von Dienstleistungen: Methoden–Potenziale–Einsatzfelder | Raafat George Saadé Golnaz Rezai Holger Roschk | 2020 |
Pleasant Ambient Scents: A Meta-Analysis of Customer Responses and Situational Contingencies | Journal of Marketing | Holger Roschk Masoumeh Hosseinpour | 2020 |
