Werner Kunz
University of Massachusetts Boston
H-index: 30
North America-United States
Top articles of Werner Kunz
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service | Journal of Service Research | Khanh BQ Le Laszlo Sajtos Werner H Kunz Karen V Fernandez | 2024 |
Digital transformation: A multidisciplinary perspective and future research agenda | International Journal of Consumer Studies | Justin Paul Akiko Ueno Charles Dennis Eleftherios Alamanos Lucill Curtis | 2024/3 |
Innovativeness of Companies–Measurement & Processing Mechanism from a Customer Perspective | FGM-Verlag: Munich, Germany | Werner H Kunz | 2024/2/23 |
Company Innovativeness–A Radically New Perspective on an Old Concept | Journal of Service Research | Werner H Kunz | 2024/2/12 |
Service robots and their implications for service delivery | Jochen Wirtz Werner H Kunz Stefanie Paluch Valentina Pitardi | 2024/2/6 | |
Metaperception benefits of service robots in uncomfortable service encounters | Tourism Management | Valentina Pitardi Jochen Wirtz Stefanie Paluch Werner H Kunz | 2024/12/1 |
Corporate digital responsibility (CDR) in the age of AI: implications for interactive marketing | Journal of Research in Interactive Marketing | Werner H Kunz Jochen Wirtz | 2024/1/30 |
The Importance of Corporate Digital Responsibility in a Digital Service World | Werner Kunz Jochen Wirtz Nicole Hartley James Tarbit | 2024/3/14 | |
Intelligent Automation, Service Robots, and AI–the Service Revolution is in Full Swing | Werner H Kunz Jochen Wirtz Stefanie Paluch | 2023/8/23 | |
AI in Customer Service: A Service Revolution in the Making | Werner H Kunz Jochen Wirtz | 2023/8/18 | |
Virtual gifting behavior on new social media: the perspectives of the community gift-giving model and face-negotiation theory | Internet Research | Jung-Kuei Hsieh Werner H Kunz Ai-Yun Wu | 2023/7/17 |
Interpretation of Corporate Digital Responsibility Risks and Concerns by Automated Service Technologies: An AI Co-Created Article | ROBONOMICS: The Journal of the Automated Economy | James Tarbit Jochen Wirtz Werner Kunz Nicole Hartley | 2023/6/16 |
Corporate digital responsibility in service firms and their ecosystems | Journal of Service Research | Jochen Wirtz Werner H Kunz Nicole Hartley James Tarbit | 2023/5 |
The Robot and I: The Rise of Hybrid ServiceTeams | NIM Marketing Intelligence Review | Jochen Wirtz Stefanie Paluch Werner Kunz | 2022/11/1 |
Service robots, agency and embarrassing service encounters | Journal of service management | Valentina Pitardi Jochen Wirtz Stefanie Paluch Werner H Kunz | 2022/2/28 |
Can (A) I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services | Journal of Service Research | Victoria-Sophie Osburg Vignesh Yoganathan Werner H Kunz Shlomo Tarba | 2022/11 |
Corporate digital responsibility: Dealing with ethical, privacy and fairness challenges of AI | Journal of AI, Robotics & Workplace Automation | Jochen Wirtz James‘Jimmy’ Tarbit Nicole Hartley Werner Kunz | 2022/1/1 |
The service robot revolution | Stefanie Paluch Jochen Wirtz Werner H Kunz | 2022/8/5 | |
Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract | Valentina Pitardi Jochen Wirtz Stefanie Paluch Werner Kunz | 2022 | |
The Service Revolution Has Arrived and Will Dramatically Change the Service Sector | Effective Executive | Jochen Wirtz Werner Kunz Stefanie Paluch | 2022/3/1 |
Co-Authors
