Valentina Pitardi
University of Portsmouth
H-index: 9
Europe-United Kingdom
Top articles of Valentina Pitardi
Metaperception benefits of service robots in uncomfortable service encounters
Tourism Management
2024/12/1
Valentina Pitardi
H-Index: 4
Jochen Wirtz
H-Index: 53
When the recipe is more important than the ingredients: Unveiling the complexity of consumer use of voice assistants
Journal of service research
2014/5
Service robots and their implications for service delivery
2024/2/6
Jochen Wirtz
H-Index: 53
Valentina Pitardi
H-Index: 4
One is the loneliest number… Two can be as bad as one. The influence of AI Friendship Apps on users' well‐being and addiction
Psychology & marketing
2024/1
Valentina Pitardi
H-Index: 4
How intelligent automation, service robots, and AI will reshape service products and their delivery
Italian Journal of Marketing
2023/9
Jochen Wirtz
H-Index: 53
Valentina Pitardi
H-Index: 4
Personalized and Contextual Artificial Intelligence-Based Services Experience
2023/8/18
Valentina Pitardi
H-Index: 4
Effects of gender congruity in human-robot service interactions: The moderating role of masculinity
International Journal of Information Management
2023/6/1
Valentina Pitardi
H-Index: 4
Boris Bartikowski
H-Index: 17
Marketplaces of misinformation: a study of how vaccine misinformation is legitimized on social media
Journal of public policy & marketing
2022/10
Giandomenico Di Domenico
H-Index: 2
Valentina Pitardi
H-Index: 4
Text Me If You Can! The Influence of Modality in Consumer Interactions with AI Digital Assistants: An Abstract
2022/5/25
Valentina Pitardi
H-Index: 4
“Hey Google, Can I Text You?” Investigating AI Digital Assistants Modality to Service Emerging Customer Needs: An Abstract
2022/5/25
Valentina Pitardi
H-Index: 4
Service robots, agency and embarrassing service encounters
Journal of service management
2022/2/28
Valentina Pitardi
H-Index: 4
Jochen Wirtz
H-Index: 53
Free but fake speech: When giving primacy to the source decreases misinformation sharing on social media
Psychology & Marketing
2021/10
Giandomenico Di Domenico
H-Index: 2
Valentina Pitardi
H-Index: 4
Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract
2022
Challenging Vulnerability Perceptions towards Voice Activated Assistants: An Abstract
2021/6/1
Valentina Pitardi
H-Index: 4
Opportunities and Challenges Facing AI Voice-Based Assistants: Consumer Perceptions and Technology Realities: An Abstract
2021/6/1
Valentina Pitardi
H-Index: 4
Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence
Psychology & Marketing
2021/4
Valentina Pitardi
H-Index: 4
To Trust or Not to Trust My AI Based Voice Assistant: Dealing with Consumer Uncertainties: An Abstract
2020/12/14
Valentina Pitardi
H-Index: 4
How UGC Advertising Parody Drives Negative WOM: The Mediating Role of CSR Consumer Beliefs: An Abstract
2020/12/14
Valentina Pitardi
H-Index: 4
INVESTIGATING CUSTOMER-SERVICE ROBOTS INTERACTIONS IN EMBARRASSING SERVICE ENCOUNTERS
Global Marketing Conference
2020/11
Valentina Pitardi
H-Index: 4
Jochen Wirtz
H-Index: 53
How live chat assistants drive travel consumers’ attitudes, trust and purchase intentions: the role of human touch
International Journal of Contemporary Hospitality Management
2020/5/23
Alan Wilson
H-Index: 26
Valentina Pitardi
H-Index: 4
Co-Authors
