Cristiana Raquel Lages
Universidade Católica Portuguesa
H-index: 19
Europe-Portugal
Top articles of Cristiana Raquel Lages
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
Dual perspective on the role of xenophobia in service sabotage | Tourism Management | Selma Kadić-Maglajlić Cristiana R Lages Mohamed Sobhy Temerak | 2024/4/1 |
No time to lie: Examining the identity of pro-vaccination and anti-vaccination supporters through their user-generated content | Social Science & Medicine | Selma Kadić-Maglajlić Cristiana R Lages Eleonora Pantano | 2024/3/1 |
The dark side of virtual agents: Ohhh no! | International Journal of Information Management | Rania B Mostafa Cristiana R Lages Ahmed Shaalan | 2023/11/8 |
A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework | Cristiana R Lages Rodrigo Perez-Vega Selma Kadić-Maglajlić Niloofar Borghei-Razavi | 2023/6/1 | |
Observing customer stress and engagement: An intercultural perspective | Psychology & Marketing | Mohamed Sobhy Temerak Ruby Wenjiao Zhang Cristiana Raquel Lages | 2023/5 |
Revenge on Behalf of Another Customer in an Intercultural Service Encounter: Cultural Differences or Discrimination | Sobhy Temerak Mohamed Wenjiao Zhang Cristiana Lages | 2023 | |
Drivers of observing customers’ well-being and engagement in a manager-employee aggression context. | Sobhy Hassan Mohamed Wenjiao Zhang Cristiana Lages | 2022 | |
Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用 | The Service Industries Journal | Neeru Malhotra Nicholas Ashill Cristiana R Lages Amir Homayounfard | 2022/9/10 |
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement | Journal of Business Research | Ad De Jong Jeroen JL Schepers Cristiana R Lages Selma Kadić-Maglajlić | 2021/9/1 |
Reshaping the contexts of online customer engagement behavior via artificial intelligence: A conceptual framework | Journal of Business Research | Rodrigo Perez-Vega Valtteri Kaartemo Cristiana R Lages Niloofar Borghei Razavi Jaakko Männistö | 2021/5/1 |
Employee adaptive and proactive service recovery: A configurational perspective | European Journal of Marketing | Graca Miranda Silva Filipe Coelho Cristiana R Lages Marta Reis | 2020/5/21 |
I Revenge for Others I Do Not Know: The Role of Intercultural Competence in Moderating Customer Revenge to Service Failure Occurred to Adjacent Customer. | Sobhy Hassan Mohamed Wenjiao Zhang Cristiana Lages | 2020 | |
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm | Journal of Business Research | Moira K Clark Cristiana Raquel Lages Linda D Hollebeek | 2020/12/1 |
Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees | The International Journal of Human Resource Management | Cristiana R Lages Nigel F Piercy Neeru Malhotra Cláudia Simões | 2020/11/29 |
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