ProfessorsProfessors of Loyola University New OrleansTodd Bacile

Todd Bacile

Loyola University New Orleans

H-index: 10

North America-United States

About Todd Bacile

Todd Bacile, With an exceptional h-index of 10 and a recent h-index of 9 (since 2020), a distinguished researcher at Loyola University New Orleans, specializes in the field of service recovery, online complaining, customer interactions, co-production, mobile and social media marketing topics.

His recent articles reflect a diverse array of research interests and contributions to the field:

EXPRESS: Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery

Observers’ Complaint Language Perceptions: A New Measure to Aid Social Media Service Recovery Evaluations

How Online Incivility Affects Consumer Engagement Behavior on Brands’ Social Media

The value disruption of uncivil other-customers during online service recovery

Digital Customer Service and Customer-to-Customer Interactions: Investigating the Effect of Online Incivility on Customer Perceived Service Climate

Todd Bacile Information

University	Loyola University New Orleans
Position	___
Citations(all)	658
Citations(since 2020)	487
Cited By	378
hIndex(all)	10
hIndex(since 2020)	9
i10Index(all)	10
i10Index(since 2020)	9
Email	Access Email
University Profile Page	Loyola University New Orleans
Google Scholar	View Google Scholar Profile

Todd Bacile Skills & Research Interests

service recovery

online complaining

customer interactions

co-production

mobile and social media marketing topics

Top articles of Todd Bacile

Title	Journal	Author(s)	Publication Date
EXPRESS: Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery	Journal of Interactive Marketing	Todd J Bacile A Banu Elmadag Mehmet Okan Denitsa Dineva Ania Izabela Rynarzewska	2024/3/28
Observers’ Complaint Language Perceptions: A New Measure to Aid Social Media Service Recovery Evaluations	Journal of Marketing Theory and Practice	Todd J. Bacile	2024
How Online Incivility Affects Consumer Engagement Behavior on Brands’ Social Media	Journal of Service Research	Jeremy S Wolter Todd J Bacile Pei Xu	2023/2
The value disruption of uncivil other-customers during online service recovery	Journal of Services Marketing	Todd J Bacile Alexandra Krallman Jeremy S Wolter Nicole Dilg Beachum	2020/8/28
Digital Customer Service and Customer-to-Customer Interactions: Investigating the Effect of Online Incivility on Customer Perceived Service Climate	Journal of Service Management	Todd J. Bacile	2020