Nicola Stokburger-Sauer

Nicola Stokburger-Sauer

Universität Innsbruck

H-index: 27

Europe-Austria

About Nicola Stokburger-Sauer

Nicola Stokburger-Sauer, With an exceptional h-index of 27 and a recent h-index of 23 (since 2020), a distinguished researcher at Universität Innsbruck,

His recent articles reflect a diverse array of research interests and contributions to the field:

How and when effective customer journeys drive brand loyalty: the role of consumer-brand identification

Temporality of Tourist Experiences

Product Design and Level of Exposure

Can a smile help healing service failures? The interplay of employee emotions, guest emotions and justice perceptions for successful service recoveries in the hospitality industry

Designed for Success: The Role of Long-Term User-Product Interaction for Product Design Success: An Abstract

Do You Feel Bored? The Role of Positive and Negative Emotions for Product Design Success: An Abstract

Do Sad-Looking Endorsers Indeed Work Better in Charity Advertising? The Relevance of Consumers’ Brand Awareness and Empathy: An Abstract

The importance of perceived fairness in product customization settings

Nicola Stokburger-Sauer Information

University

Position

Professor für Dienstleistungsmanagement

Citations(all)

7500

Citations(since 2020)

4168

Cited By

4739

hIndex(all)

27

hIndex(since 2020)

23

i10Index(all)

44

i10Index(since 2020)

28

Email

University Profile Page

Universität Innsbruck

Google Scholar

View Google Scholar Profile

Top articles of Nicola Stokburger-Sauer

Title

Journal

Author(s)

Publication Date

How and when effective customer journeys drive brand loyalty: the role of consumer-brand identification

Journal of Service Management

Bernd F Reitsamer

Nicola E Stokburger-Sauer

Janina S Kuhnle

2024/4/16

Temporality of Tourist Experiences

Bernd Reitsamer

Nicola Stokburger-Sauer

Janina S Kuhnle

2024/2/9

Product Design and Level of Exposure

Nicola Stokburger-Sauer

Janina S Kuhnle

Heike Hebborn

Verena Hofmann

Minu Kumar

2024/1/27

Can a smile help healing service failures? The interplay of employee emotions, guest emotions and justice perceptions for successful service recoveries in the hospitality industry

Journal of Hospitality and Tourism Management

Nicola E Stokburger-Sauer

Verena Hofmann

2023/6/1

Designed for Success: The Role of Long-Term User-Product Interaction for Product Design Success: An Abstract

Janina S Kuhnle

Nicola E Stokburger-Sauer

Verena Hofmann

Heike M Hebborn

2022/5/25

Do You Feel Bored? The Role of Positive and Negative Emotions for Product Design Success: An Abstract

Heike Hebborn

Janina S Kuhnle

Nicola E Stokburger-Sauer

2022/5/25

Do Sad-Looking Endorsers Indeed Work Better in Charity Advertising? The Relevance of Consumers’ Brand Awareness and Empathy: An Abstract

Verena Hofmann

Nicola E Stokburger-Sauer

2022/5/25

The importance of perceived fairness in product customization settings

The Service Industries Journal

Ursula Scholl-Grissemann

Nicola E Stokburger-Sauer

Karin Teichmann

2022/9/10

Masked smiles matter–employee verbal expertise and emotion display during COVID-19

The Service Industries Journal

Verena Hofmann

Nicola E Stokburger-Sauer

Anna Wanisch

Heike Hebborn

2021/1/25

Fashion Retailing

Anna Wanisch

2021

Destination’s social media communication and emotions: An investigation of visit intentions, word-of-mouth and travelers’ facially expressed emotions

Journal of Destination Marketing & Management

Lisa Schoner-Schatz

Verena Hofmann

Nicola E Stokburger-Sauer

2021/12/1

Consumers' self‐construal: Measurement and relevance for social media communication success

Journal of Consumer Behaviour

Verena Hofmann

Lisa Marie Schwayer

Nicola E Stokburger‐Sauer

Anna Teresa Wanisch

2021/7

DISPLAY ADVERTISING SUCCESS IN CHARITY MARKETING: THE POWER OF HUMAN-GENERATED CREATIVE CAMPAIGN ELEMENTS

2020 AMA Summer Academic Conference

Nicola E Stokburger-Sauer

Verena Hofmann

Lisa Schoner-Schatz

Patrick Neef

2020

PRODUCT DESIGN AND PRODUCT PERFORMANCE IN THE COURSE OF PRODUCT-USER INTERACTION: DOES PRODUCT USAGE MAKE A DIFFERENCE?

2020 AMA Summer Academic Conference

Nicola E Stokburger-Sauer

Janina S Kuhnle

Verena Hofmann

2020

See List of Professors in Nicola Stokburger-Sauer University(Universität Innsbruck)

Co-Authors

H-index: 81
Kurt Matzler

Kurt Matzler

Universität Innsbruck

H-index: 64
Martin Wetzels

Martin Wetzels

Universiteit Maastricht

H-index: 39
Maik Hammerschmidt

Maik Hammerschmidt

Georg-August-Universität Göttingen

H-index: 38
S. (Ratti) Ratneshwar

S. (Ratti) Ratneshwar

University of Missouri

H-index: 20
Andreas Strobl

Andreas Strobl

Lancaster University

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