Michael Kleinaltenkamp
Freie Universität Berlin
H-index: 53
Europe-Germany
Top articles of Michael Kleinaltenkamp
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
Actor experience: Bridging individual and collective-level theorizing | Journal of Business Research | Larissa Becker Ingo Oswald Karpen Michael Kleinaltenkamp Elina Jaakkola Anu Helkkula | 2023/3/1 |
50 Ways to Serve the Customer-A Curated List of Songs about Service: Lyrics | Michael Kleinaltenkamp | 2023 | |
Customer Success Management Drivers | Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura Elgeti | 2023/3/12 | |
Customer Success Management Outcomes | Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura Elgeti | 2023/3/12 | |
Adapting the Customer Value Proposition | Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura Elgeti | 2023/3/12 | |
Value-Based Selling | Pricing and the Sales Force | Pekka Töytäri Risto Rajala | 2015/9/16 |
Solution Realization | Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura Elgeti | 2023/3/12 | |
Resource entanglement and indeterminacy: Advancing the service-dominant logic through the philosophy of Karen Barad | Marketing Theory | Michael Kleinaltenkamp Moritz J Kleinaltenkamp Ingo O Karpen | 2023/10/17 |
Customer Advocacy | Glen L Urban | 2015/1/28 | |
50 Ways to Serve the Customer—A Curated List of Songs About Service | Michael Kleinaltenkamp | 2023/1/1 | |
Customer Success and Customer Success Management | Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura Elgeti | 2023/3/12 | |
How salespeople adapt communication of customer value propositions in business markets | Industrial Marketing Management | Pirmin Bischoff Jens Hogreve Laura Elgeti Michael Kleinaltenkamp | 2023/10/1 |
Customer success management: helping business customers achieve their goals | Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura Elgeti | 2023/3/11 | |
Marketing und Innovation in disruptiven Zeiten–Eine Einführung und eine Einordnung der Beiträge dieses Buches | Michael Kleinaltenkamp Lorenz Gabriel Julian Morgen Mi Nguyen | 2023/1/21 | |
Customer Success Management Structures | Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura Elgeti | 2023/3/12 | |
How business usage center members' self-concepts affect their perceptions and assessments in organizational usage processes | Industrial Marketing Management | Maximilian Huber Michael Kleinaltenkamp | 2023/10/1 |
The Rise of a New Business Function: Customer Success (Management) | Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura Elgeti | 2023/3/12 | |
Customer-Related Customer Success Management Activities | Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura Elgeti | 2023/3/12 | |
The Resources–Processes–Outcomes Approach: A Spark That Could Not Escape a Black Hole | SMR-Journal of Service Management Research | Michael Kleinaltenkamp | 2023/7/10 |
Rethinking customer-perceived value in business markets from an organizational perspective | Journal of Inter-Organizational Relationships | Michael Kleinaltenkamp Andreas Eggert Vishal Kashyap Wolfgang Ulaga | 2022/4/3 |
Co-Authors
