Yves Van Vaerenbergh
Katholieke Universiteit Leuven
H-index: 29
Europe-Belgium
Top articles of Yves Van Vaerenbergh
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
Work more, pay more? The impact of customer participation on customer pay-what-you-want payments | Journal of Service Theory and Practice | Yves Van Vaerenbergh Annelies Costers Anja Van den Broeck | 2023 |
Service Failure and Complaints Management: An Overview | Chiara Orsingher Arne De Keyser Dorottya Varga Yves Van Vaerenbergh | 2022/5/25 | |
CfP JSR: Smart service failure-recovery | Journal of Service Research. https://www. servsig. org/wordpress/2022/08/cfp-jsr-smart-service-failure-recovery | Yany Grégoire Y Van Vaerenbergh C Orsingher K Gelbrich | 2022 |
Customers' contamination concerns: an integrative framework and future prospects for service management | Journal of Service Management | Simon Hazée Yves Van Vaerenbergh | 2020 |
Beyond Intrinsic and Extrinsic Motivation: A Meta-Analysis on Self-Determination Theory’s Multidimensional Conceptualization of Work Motivation | Organizational Psychology Review | Anja Van den Broeck Joshua L Howard Yves Van Vaerenbergh Hannes Leroy Marylène Gagné | 2021/8 |
Why customers and peer service providers do not participate in collaborative consumption | Journal of Service Management | Simon Hazée Thijs Johannes Zwienenberg Yves Van Vaerenbergh Tine Faseur Audrey Vandenberghe | 2020/4/8 |
Service delivery system design for risk management in sharing-based product service systems: a customer-oriented approach | International Journal Of Operations & Production Management | Simon Hazée Yves Van Vaerenbergh Cécile Delcourt Sertan Kabadayi | 2020 |
Understanding and managing customer relational benefits in services: a meta-analysis | Dwayne D Gremler Yves Van Vaerenbergh Elisabeth C Brüggen Kevin P Gwinner | 2020/5 | |
Customer experience management in the age of big data analytics: A strategic framework | Journal of Business Research | Maria Holmlund Yves Van Vaerenbergh Robert Ciuchita Annika Ravald Panagiotis Sarantopoulos | 2020 |
Co-Authors
