ProfessorsProfessors of Brigham Young UniversityScott E. Sampson

Scott E. Sampson

Brigham Young University

H-index: 26

North America-United States

About Scott E. Sampson

Scott E. Sampson, With an exceptional h-index of 26 and a recent h-index of 17 (since 2020), a distinguished researcher at Brigham Young University, specializes in the field of Service design, Service theory, Service Operations, Service Operations Management, Technology management.

His recent articles reflect a diverse array of research interests and contributions to the field:

Reengineering professional services through automation, remote outsourcing, and task delegation

Optimizing customer involvement: how close should you be to your customers?

A strategic framework for task automation in professional services

Customer contact in a digital world

Predicting automation of professional jobs in healthcare

Scott E. Sampson Information

University	Brigham Young University
Position	Professor Service Operations Management
Citations(all)	5576
Citations(since 2020)	1468
Cited By	4846
hIndex(all)	26
hIndex(since 2020)	17
i10Index(all)	39
i10Index(since 2020)	22
Email	Access Email
University Profile Page	Brigham Young University
Google Scholar	View Google Scholar Profile

Scott E. Sampson Skills & Research Interests

Service design

Service theory

Service Operations

Service Operations Management

Technology management

Top articles of Scott E. Sampson

Title	Journal	Author(s)	Publication Date
Reengineering professional services through automation, remote outsourcing, and task delegation	Journal of Operations Management	Scott E Sampson Rebecca Pires dos Santos	2023/9
Optimizing customer involvement: how close should you be to your customers?	California Management Review	Scott E Sampson Richard B Chase	2022/11
A strategic framework for task automation in professional services	Journal of Service Research	Scott E Sampson	2021/2
Customer contact in a digital world	Journal of service management	Scott E Sampson Richard B Chase	2020/11/17
Predicting automation of professional jobs in healthcare		Scott Sampson	2020/1/7