Ryan Buell
Harvard University
H-index: 16
North America-United States
Top articles of Ryan Buell
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
EXPRESS: Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice | Production and Operations Management | Maya Balakrishnan Jimin Nam Ryan W Buell | 2024/3/7 |
Service Science Editorial Board, 2023 | Service Science | Saif Benjaafar Baojun Jiang Alison Xu Gad Allon Christopher S Tang | 2023/12 |
Evidence from the first Shared Medical Appointments (SMAs) randomised controlled trial in India: SMAs increase the satisfaction, knowledge, and medication compliance of … | PLOS Global Public Health | Nazlı Sönmez Kavitha Srinivasan Rengaraj Venkatesh Ryan W Buell Kamalini Ramdas | 2023/7/20 |
Mitigating the negative effects of customer anxiety through access to human contact | Harvard Business School Technology & Operations Mgt. Unit Working Paper | Michelle A Shell Ryan W Buell | 2022/4/6 |
Learning or playing? The effect of gamified training on performance | Harvard Business School Technology & Operations Mgt. Unit Working Paper | Ryan W Buell Wei Cai Tatiana Sandino | 2022/12/8 |
Differentiating on Diversity: How Disclosing Workforce Diversity Improves Brand Attitudes | Harvard Business School Technology & Operations Mgt. Unit Working Paper | Maya Balakrishnan Jimin Nam Ryan W Buell | 2022/8/29 |
Multi-location Workers in Multinational Firms?: Tradeoffs in Contextual Specialization of Employees and Organizational Outcomes | Hise O Gibson Ryan Buell Prithwiraj Choudhury | 2021 | |
Improving customer compatibility with tradeoff transparency | Harvard Business School Technology & Operations Mgt. Unit Working Paper | Ryan W Buell MoonSoo Choi | 2021 |
Surfacing the submerged state: Operational transparency increases trust in and engagement with government | Manufacturing & Service Operations Management | Ryan W Buell Ethan Porter Michael I Norton | 2021/7 |
The Experience of Production: Essays on Customers in Service Operations | Ryan W Buell | 2021/6/7 | |
The customer may not always be right: Customer compatibility and service performance | Management Science | Ryan W Buell Dennis Campbell Frances X Frei | 2021/3 |
Last-place aversion in queues | Management Science | Ryan W Buell | 2021/3 |
Lifting the veil: The benefits of cost transparency | Marketing Science | Bhavya Mohan Ryan W Buell Leslie K John | 2020/11 |
Can shared service delivery increase customer engagement? A study of shared medical appointments | Ryan W Buell Kamalini Ramdas Nazli Sonmez | 2020/7/13 |
Co-Authors
