ProfessorsProfessors of Harvard UniversityFrances Frei

Frances Frei

Harvard University

H-index: 25

North America-United States

About Frances Frei

Frances Frei, With an exceptional h-index of 25 and a recent h-index of 15 (since 2020), a distinguished researcher at Harvard University, specializes in the field of Service Management, Leadership, Culture, Strategy.

His recent articles reflect a diverse array of research interests and contributions to the field:

The customer may not always be right: Customer compatibility and service performance

Trust: The foundation of leadership

Unleashed: The unapologetic leader's guide to empowering everyone around you

Begin with trust

Frances Frei Information

University	Harvard University
Position	Professor, Harvard Business School
Citations(all)	3705
Citations(since 2020)	999
Cited By	3075
hIndex(all)	25
hIndex(since 2020)	15
i10Index(all)	34
i10Index(since 2020)	19
Email	Access Email
University Profile Page	Harvard University
Google Scholar	View Google Scholar Profile

Frances Frei Skills & Research Interests

Service Management

Leadership

Culture

Strategy

Top articles of Frances Frei

Title	Journal	Author(s)	Publication Date
The customer may not always be right: Customer compatibility and service performance	Management Science	Ryan W Buell Dennis Campbell Frances X Frei	2021/3
Trust: The foundation of leadership	Leader to Leader	Frances Frei Anne Morriss	2021/1
Unleashed: The unapologetic leader's guide to empowering everyone around you		Frances Frei Anne Morriss	2020/6/2
Begin with trust	Harvard Business Review	Frances X Frei Anne Morriss	2020/5/1