Olivier Furrer

Olivier Furrer

Université de Fribourg

H-index: 33

Europe-Switzerland

About Olivier Furrer

Olivier Furrer, With an exceptional h-index of 33 and a recent h-index of 24 (since 2020), a distinguished researcher at Université de Fribourg, specializes in the field of Services Marketing.

His recent articles reflect a diverse array of research interests and contributions to the field:

Introduction: The new challenges of the internationalization of organizations

Internationalization and Organizations: Challenges and Prospects

Are societal-level values still relevant measures in the twenty-first century businessworld? A 39-society analysis

Expansion and Refocusing: Two Alternative Trajectories for Service Marketing Research

A Growth-Share Matrix of Service Marketing Research Themes

A Research Agenda for Service Marketing

Managing customer-to-customer interactions: Revisiting older models for a fresh perspective

The interplay between physical and social servicescape: investigating negative CCI

Olivier Furrer Information

University

Position

Chaired Professor of Marketing

Citations(all)

6483

Citations(since 2020)

2415

Cited By

4991

hIndex(all)

33

hIndex(since 2020)

24

i10Index(all)

50

i10Index(since 2020)

41

Email

University Profile Page

Université de Fribourg

Google Scholar

View Google Scholar Profile

Olivier Furrer Skills & Research Interests

Services Marketing

Top articles of Olivier Furrer

Title

Journal

Author(s)

Publication Date

Introduction: The new challenges of the internationalization of organizations

Eric Davoine

Olivier Furrer

Sophie Nivoix

2024

Internationalization and Organizations: Challenges and Prospects

Eric Davoine

Olivier Furrer

Sophie Nivoix

2024

Are societal-level values still relevant measures in the twenty-first century businessworld? A 39-society analysis

Asia Pacific Journal of Management

David A Ralston

Craig J Russell

Jane Terpstra-Tong

Len J Trevino

Prem Ramburuth

...

2022/5/6

Expansion and Refocusing: Two Alternative Trajectories for Service Marketing Research

Olivier Furrer

Jie Yu Kergignas

2024

A Growth-Share Matrix of Service Marketing Research Themes

Olivier Furrer

Chloé Baillod

Mikèle Landry

2024

A Research Agenda for Service Marketing

Olivier Furrer

Mikèle Landry

Chloé Baillod

Jie Yu Kerguignas

2024

Managing customer-to-customer interactions: Revisiting older models for a fresh perspective

Journal of Services Marketing

Olivier Furrer

Mikèle Landry

Chloé Baillod

2024

The interplay between physical and social servicescape: investigating negative CCI

Journal of Services Marketing

Olivier Furrer

Mikèle Landry

Chloé Baillod

Jie Yu Kerguignas

2023

Strategic Alliances of Service Firms

Brian Tjemkes

Olivier Furrer

2023

Internal coopetition and acquisition integration process: Reaching the coopetitive optimum

Boutheina Zouabi Ouadrani

Kaouther Ben Jemaa-Boubaya

Olivier Furrer

Foued Cheriet

Dikmen Laure

2023/7/3

Organizational Culture: Effect on Psychological Safety Mediated by Trust Across 18 Societies

Academy of Management Proceedings

Ratan Dheer

Jane Tong

Len Trevino

David A Ralston

Brian Vincent Tjemkes

...

2023

Cultural Adaptation within International Strategic Alliances: Confronting, Negotiating, and Adapting Process

Negotiating, and Adapting Process

Kaouther BEN-JEMAA-BOUBAYA

Fadia BAHRI KORBI

Olivier Furrer

2023

Well-being co-creation in service ecosystems: a systematic literature review

Journal of Services Marketing

Mikèle Landry

Olivier Furrer

2023

The effect of other customers in physical service encounters

Proceedings of the Swiss Academy of Marketing Science (SAMS) Conference, 2022

Olivier Furrer

Mikèle Landry

Chloé Baillod

Jie Yu Kerguignas

2022

Dualité des comportements des partenaires dans les alliances: entre opportunisme et recherche d’opportunités

La Revue des Sciences de Gestion

Kaouther Ben Jemaa-Boubaya

Olivier Furrer

Laure Dikmen

2022

The Imbrication of Internal and External Coopetition in Strategic Alliances

Kaouther Ben Jemaa-Boubaya

Olivier Furrer

Foued Cheriet

Laure Dikmen

Mouhoub Hani

2022

The impact of gender-role-orientations on subjective career success: A multilevel study of 36 societies

Journal of Vocational Behavior

Jane Terpstra-Tong

David A Ralston

Len Treviño

Charlotte Karam

Olivier Furrer

...

2022/10/1

Les défis de l'internationalisation des organisations

Olivier Furrer

Éric Davoine

2022/8/16

A 40-society perspective on the impact of microculture cohorts on preferences for type of organizational culture

David A Ralston

Jane Terpstra-Tong

Len J Treviño

Froese Fabian

Olivier Furrer

...

2022/7

Dimensionality of Frontline Employee Friendliness in Service Encounters

Journal of Service Management

Melanie F Boninsegni

Olivier Furrer

Anna S Mattila

2020/10/7

See List of Professors in Olivier Furrer University(Université de Fribourg)

Co-Authors

H-index: 52
Marina Dabic

Marina Dabic

Sveucilište u Zagrebu

H-index: 50
Dwayne D. Gremler

Dwayne D. Gremler

Bowling Green State University

H-index: 35
George Christodoulides

George Christodoulides

American University of Sharjah

H-index: 27
Len J Treviño

Len J Treviño

Florida Atlantic University

H-index: 24
Wade Danis

Wade Danis

University of Victoria

H-index: 24
Eric Shiu, Eric CC Shiu, Eric C C Shiu, Eric C Shiu, Eric Chi Chung Shiu, Eric Chichung Shiu

Eric Shiu, Eric CC Shiu, Eric C C Shiu, Eric C Shiu, Eric Chi Chung Shiu, Eric Chichung Shiu

University of Birmingham

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