Norzuwana Sumarjan

Norzuwana Sumarjan

Universiti Teknologi MARA

H-index: 11

Asia-Malaysia

About Norzuwana Sumarjan

Norzuwana Sumarjan, With an exceptional h-index of 11 and a recent h-index of 9 (since 2020), a distinguished researcher at Universiti Teknologi MARA, specializes in the field of hospitality quality management, human resource management.

His recent articles reflect a diverse array of research interests and contributions to the field:

Mind Matters: Exploring Employees' Mental Health Literacy in the Hotel Industry

The Challenges of Teaching, Learning and Assessment in Culinary Program via Open and Distance Learning

Travellers’ perception on airline alliances perceived value

The usage intention of chatbot technology in hospitality and tourism industry: Customers’ perspective

The Digital Printing Technology Exploration in Commercial Printing Companies

Work From Home Acceptance and Challenges in KYPJ: A Dual Perspective

Stress, anxiety and satisfaction in online learning: The moderating role of instructor support

A Phenomenological Study on Hospitality Lecturers’ Experiences in Coping with Part-Time Study

Norzuwana Sumarjan Information

University

Position

___

Citations(all)

719

Citations(since 2020)

550

Cited By

394

hIndex(all)

11

hIndex(since 2020)

9

i10Index(all)

13

i10Index(since 2020)

8

Email

University Profile Page

Universiti Teknologi MARA

Google Scholar

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Norzuwana Sumarjan Skills & Research Interests

hospitality quality management

human resource management

Top articles of Norzuwana Sumarjan

Title

Journal

Author(s)

Publication Date

Mind Matters: Exploring Employees' Mental Health Literacy in the Hotel Industry

Environment-Behaviour Proceedings Journal

Nurfatihah Mazlan

Norzuwana Sumarjan

Khairun Najiah Ahmad

Nadia Hanin Nazlan

Dwi Suhartanto

2023/10/29

The Challenges of Teaching, Learning and Assessment in Culinary Program via Open and Distance Learning

Norzuwana Sumarjan

Fikri Hanif Muhamad

Ruzaini Ahmad Rashdaini Basha

2023

Travellers’ perception on airline alliances perceived value

Journal of Tourism, Hospitality and Culinary Arts

Nor Hisyam Seliman

Norzuwana Sumarjan

Salleh Mohd Radzi

2023

The usage intention of chatbot technology in hospitality and tourism industry: Customers’ perspective

Journal of Tourism, Hospitality and Culinary Arts

Norzuwana Sumarjan

Nurfatihah Mazlan

Nur Shuhada Saiful Azmi

Muhammad Abid Kamaruddin

Aqilah Salleh

2023

The Digital Printing Technology Exploration in Commercial Printing Companies

KUPAS SENI

Nur Baizura Rahmat

Noor Azly Mohammed Ali

Muhamad Fairus Kamaruzaman

Shalida Mohd Rosnan

Norzuwana Sumarjan

2022/6/27

Work From Home Acceptance and Challenges in KYPJ: A Dual Perspective

Sciences

Fikri Hanif Muhamad

Norzuwana Sumarjan

Nurfatihah Mazlan

2022

Stress, anxiety and satisfaction in online learning: The moderating role of instructor support

International Journal of Academic Research in Business and Social Sciences

Nurfatihah Mazlan

Norzuwana Sumarjan

2022

A Phenomenological Study on Hospitality Lecturers’ Experiences in Coping with Part-Time Study

Faezanuurfarhha Md Yusof

Norzuwana Sumarjan

Mohd Onn Rashdi Abd Patah

2022

The mediating role of competitive intelligence on organizational culture and hotel performance: a proposed theoretical framework/Dian Aszyanti Atirah Mohd. Asri, Ainul Mohsein …

Jurnal Intelek

Ainul Mohsein Abdul Mohsin

Norzuwana Sumarjan

2022

Quality Management Implementation among Commercial Printing Companies in Malaysia

Environment-Behaviour Proceedings Journal

Noor Azly Mohammed Ali

Shalida Mohd Rosnan

Norzuwana Sumarjan

Rusmadiah Anwar

2022/8/31

Reward and Satisfaction: Keeping hospitality employees loyal

Environment-Behaviour Proceedings Journal

Nurfatihah Mazlan

Norzuwana Sumarjan

Nadia Hanin Nazlan

Dwi Suhartanto

2021/8/15

Perception of Operational Employees towards HPWS Implementation at High-End Hotels in Kuala Lumpur

Journal of Academic Research in Business and Social Sciences

Mohd Faeez Saiful Bakhtiar

Salleh Mohd Radzi

Norzuwana Sumarjan

Azdel Abdul Aziz

Nor Adila Kedin

2021

Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): an exploratory factor analysis.

Ismawi Ismail Mohd Noor

Mohd Hafiz Hanafiah

Mohamad Abdullah Hemdi

Norzuwana Sumarjan

Abdul Aziz Azdel

2020/6/30

Journal of Outdoor Recreation and Tourism

Journal of Outdoor Recreation and Tourism

Chieh-Lu Li

Kaitlin Burroughs

Mirza Farzana Halim

Teresa L Penbrooke

Erin Seekamp

...

2020

See List of Professors in Norzuwana Sumarjan University(Universiti Teknologi MARA)

Co-Authors

H-index: 30
Mohd Salehuddin Mohd Zahari (Phd)

Mohd Salehuddin Mohd Zahari (Phd)

Universiti Teknologi MARA

H-index: 7
Mohd Faeez Saiful Bakhtiar

Mohd Faeez Saiful Bakhtiar

Universiti Teknologi MARA

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