Natalia Rubio

Natalia Rubio

Universidad Autónoma de Madrid

H-index: 28

Europe-Spain

About Natalia Rubio

Natalia Rubio, With an exceptional h-index of 28 and a recent h-index of 20 (since 2020), a distinguished researcher at Universidad Autónoma de Madrid, specializes in the field of Brand, Experience, Value Co-creation, e-Wom, Multichannel.

His recent articles reflect a diverse array of research interests and contributions to the field:

Smart destinations: A holistic view from researchers and managers to tourists and locals

Brand Associations and Customer Brand Engagement in Social Media: Analysing Brand-, User-and Influencer-Generated Content

The Influence of Culture on Sentiments Expressed in Online Reviews of Eco-Friendly Hotels: The Case Study of Amsterdam

Emojis and Users’ Brand Engagement in Instagram. The Case of Eco-Friendly Restaurants

Impact of process and outcome quality on intention for continued use of voice assistants

How chatbot language shapes consumer perceptions: The role of concreteness and shared competence

Females’ customer engagement with eco-friendly restaurants in Instagram: the role of past visits

“Ask google assistant where to travel” tourists’ interactive experiences with smart speakers: An assemblage theory approach

Natalia Rubio Information

University

Position

Associate Professor of Marketing ()

Citations(all)

2727

Citations(since 2020)

1675

Cited By

1496

hIndex(all)

28

hIndex(since 2020)

20

i10Index(all)

47

i10Index(since 2020)

32

Email

University Profile Page

Universidad Autónoma de Madrid

Google Scholar

View Google Scholar Profile

Natalia Rubio Skills & Research Interests

Brand

Experience

Value Co-creation

e-Wom

Multichannel

Top articles of Natalia Rubio

Title

Journal

Author(s)

Publication Date

Smart destinations: A holistic view from researchers and managers to tourists and locals

Tourism management perspectives

Elena Cerdá-Mansilla

Iis Tussyadiah

Sara Campo

Natalia Rubio

2024/3/1

Brand Associations and Customer Brand Engagement in Social Media: Analysing Brand-, User-and Influencer-Generated Content

Estefania Ballester Chirica

Carla Ruiz

Natalia Rubio

Cleopatra Veloutsou

2024/1

The Influence of Culture on Sentiments Expressed in Online Reviews of Eco-Friendly Hotels: The Case Study of Amsterdam

Estefania Ballester Chirica

Carla Ruiz-Mafé

Natalia Rubio

2023

Emojis and Users’ Brand Engagement in Instagram. The Case of Eco-Friendly Restaurants

Journal of Tourism and Services

Estefania Ballester

Natalia Rubio

Carla Ruiz

2023/12/18

Impact of process and outcome quality on intention for continued use of voice assistants

Spanish Journal of Marketing-ESIC

Álvaro Saavedra

Raquel Chocarro

Mónica Cortiñas

Natalia Rubio

2023/12/7

How chatbot language shapes consumer perceptions: The role of concreteness and shared competence

Journal of Interactive Marketing

Jano Jiménez-Barreto

Natalia Rubio

Sebastian Molinillo

2023/11

Females’ customer engagement with eco-friendly restaurants in Instagram: the role of past visits

International Journal of Contemporary Hospitality Management

Estefania Ballester

Carla Ruiz-Mafé

Natalia Rubio

2023/5/11

“Ask google assistant where to travel” tourists’ interactive experiences with smart speakers: An assemblage theory approach

Journal of Travel Research

Jano Jiménez-Barreto

Natalia Rubio

Paolo Mura

Erose Sthapit

Sara Campo

2023/4

Airbnb and the touristification of neighborhoods in cities: an analysis of neighborhood segmentation of extra-hotel accommodation in Madrid.

Elena Cerdá-Mansilla

Natalia Rubio

Blanca García Henche

Sara Campo

2022/5/23

Service brand coolness in the construction of brand loyalty: A self-presentation theory approach

Journal of Retailing and Consumer Services

Jano Jimenez-Barreto

Sandra Maria Correia Loureiro

Natalia Rubio

Jaime Romero

2022/3/1

Airbnb y la turistificación de los barrios en las ciudades: un análisis de segmentación por barrios del alojamiento extrahotelero en Madrid

Elena Cerdá-Mansilla

Natalia Rubio

Blanca García Henche

Sara Campo

2022

Value co-creation between consumers and distributors: the moderating effect of relationship characteristics

International Journal of Retail & Distribution Management

Natalia Rubio

Nieves Villaseñor

Maria Jesús Yagüe

2021/7/8

“Find a flight for me, Oscar!” Motivational customer experiences with chatbots

International Journal of Contemporary Hospitality Management

Jano Jiménez-Barreto

Natalia Rubio

Sebastian Molinillo

2021/11/17

Tourism Consumption through Smart Devices: Bridging Tourist-Smart Object Assemblage and the Non-Representational Theory

Jano Jiménez-Barreto

Natalia Rubio

Paolo Mura

Sara Campo

2021

Critical success factors for sharing information and knowledge of COVID-19 through Twitter

Knowledge Management Research & Practice

Elena Cerdá-Mansilla

Natalia Rubio

Sara Campo

2021/10/2

Viralization keys of messages in unofficial accounts during crisis periods: the case of Covid-19 on Twitter

Spanish Journal of Marketing-ESIC

Elena Cerdá-Mansilla

Natalia Rubio

Sara Campo

2021/8/24

Influence of value co-creation on virtual community brand equity for unichannel vs. multichannel users

Sustainability

Natalia Rubio

Nieves Villaseñor

Mª Jesús Yagüe

2021/7/28

The Impact of AI-Enabled Technologies in E-commerce and Omnichannel Retailing

Frontiers in Psychology

Monica Cortinas

Carmen Berne

Raquel Chocarro

Frode Nilssen

Natalia Rubio

2021/7/8

Engaging consumers through firm-generated content on Instagram

Spanish Journal of Marketing-ESIC

Estefania Ballester

Carla Ruiz

Natalia Rubio

2021/12/14

Destination brand authenticity: What an experiential simulacrum! A multigroup analysis of its antecedents and outcomes through official online platforms

Tourism Management

Jano Jiménez-Barreto

Natalia Rubio

Sara Campo

2020/4/1

See List of Professors in Natalia Rubio University(Universidad Autónoma de Madrid)

Co-Authors

H-index: 32
Maria Jesus Yagüe

Maria Jesus Yagüe

Universidad Autónoma de Madrid

H-index: 15
Jano Jiménez Barreto

Jano Jiménez Barreto

Universidad Autónoma de Madrid

H-index: 12
Javier Oubiña

Javier Oubiña

Universidad Autónoma de Madrid

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