Marcelo Olivares
Universidad de Chile
H-index: 17
Latin America-Chile
Top articles of Marcelo Olivares
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
Balancing agent retention and waiting time in service platforms | Operations Research | Andres Musalem Marcelo Olivares Daniel Yung | 2023/1/25 |
Analytics Saves Lives During the COVID-19 Crisis in Chile | INFORMS Journal on Applied Analytics | Leonardo J Basso Marcel Goic Marcelo Olivares Denis Sauré Charles Thraves | 2023/1 |
The social divide of social distancing: Shelter-in-place behavior in Santiago during the COVID-19 pandemic | Management Science | Aldo Carranza Marcel Goic Eduardo Lara Marcelo Olivares Gabriel Y Weintraub | 2022 |
Identifying factors predicting kidney graft survival in Chile using elastic-net-regularized Cox’s regression | Medicina | Leandro Magga Simón Maturana Marcelo Olivares Martín Valdevenito Josefa Cabezas | 2022/9/26 |
Service design to balance waiting time and infection risk: An application for elections during the COVID-19 pandemic | Service Science | Susana Mondschein Marcelo Olivares Fernando Ordonez Daniel Schwartz Andres Weintraub | 2022/6 |
Replacing quarantine of COVID-19 contacts with periodic testing is also effective in mitigating the risk of transmission | Scientific Reports | Patricio Foncea Susana Mondschein Marcelo Olivares | 2022/3/7 |
Retail in high definition: Monitoring customer assistance through video analytics | Manufacturing & Service Operations Management | Andres Musalem Marcelo Olivares Ariel Schilkrut | 2020 |
Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers | Manufacturing & Service Operations Management | D Altman GB Yom-Tov S Ashtar M Olivares A Rafaeli | 2020/12/15 |
OM Forum—A review of empirical operations management over the last two decades | Christian Terwiesch Marcelo Olivares Bradley R Staats Vishal Gaur | 2020/7 | |
Why empirical research is good for operations management, and what is good empirical operations management? | Manufacturing & Service Operations Management | Marshall Fisher Marcelo Olivares Bradley R Staats | 2020/1 |
Ordering sequential competitions to reduce order relevance: Soccer penalty shootouts | Plos one | Nils Rudi Marcelo Olivares Aditya Shetty | 2020/12/30 |
Labor planning and shift scheduling in retail stores using customer traffic data | Available at SSRN 3695353 | Daniel Yung Victor Bucarey Marcelo Olivares Matias Christiansen | 2020/9/18 |
Co-Authors
