Jorge Grenha Teixeira

Jorge Grenha Teixeira

Universidade do Porto

H-index: 14

Europe-Portugal

About Jorge Grenha Teixeira

Jorge Grenha Teixeira, With an exceptional h-index of 14 and a recent h-index of 13 (since 2020), a distinguished researcher at Universidade do Porto, specializes in the field of Customer Experience, Service Design, Design Science Research.

His recent articles reflect a diverse array of research interests and contributions to the field:

Student experience in academic libraries: analysis of intellectual structure and opportunities for future research

SDG commentary: service ecosystems with the planet-weaving the environmental SDGs with human services

Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes

Systematising experts’ understanding of traditional burning in Portugal: a mental model approach

Gamification in the customer journey: a conceptual model and future research opportunities

17. Service science in a world flooded with data

Customer experience research: intellectual structure and future research opportunities

Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance

Jorge Grenha Teixeira Information

University

Position

Assistant Professor at (FEUP)

Citations(all)

1909

Citations(since 2020)

1534

Cited By

709

hIndex(all)

14

hIndex(since 2020)

13

i10Index(all)

15

i10Index(since 2020)

15

Email

University Profile Page

Universidade do Porto

Google Scholar

View Google Scholar Profile

Jorge Grenha Teixeira Skills & Research Interests

Customer Experience

Service Design

Design Science Research

Top articles of Jorge Grenha Teixeira

Title

Journal

Author(s)

Publication Date

Student experience in academic libraries: analysis of intellectual structure and opportunities for future research

The Journal of Academic Librarianship

Carolina A Rabelo

Jorge Grenha Teixeira

Glauco HS Mendes

2024/5/1

SDG commentary: service ecosystems with the planet-weaving the environmental SDGs with human services

Journal of Services Marketing

Jorge Grenha Teixeira

Andrew S. Gallan

Hugh N. Wilson

2023/11/29

Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes

Journal of Retailing and Consumer Services

Guilherme Gouvea de Oliveira

Fabiane Letícia Lizarelli

Jorge Grenha Teixeira

Glauco Henrique de Sousa Mendes

2023/3/1

Systematising experts’ understanding of traditional burning in Portugal: a mental model approach

International journal of wildland fire

Mayara Emilia Barbosa Souza

Abílio Pereira Pacheco

Jorge Grenha Teixeira

2023/7/28

Gamification in the customer journey: a conceptual model and future research opportunities

Journal of Service Theory and Practice

Jorge HO Silva

Glauco HS Mendes

Jorge G Teixeira

Daniel Braatz

2023/4/14

17. Service science in a world flooded with data

Research Handbook on Services Management

Jorge Grenha Teixeira

Vera Miguéis

Henriqueta Nóvoa

João Falcão e Cunha

2022/8/5

Customer experience research: intellectual structure and future research opportunities

Journal of Service Theory and Practice

Jorge HO Silva

Glauco HS Mendes

Paulo A Cauchick Miguel

Marlene Amorim

Jorge Grenha Teixeira

2021/7/12

Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance

Journal of Cleaner Production

Jorge Sierra-Pérez

Jorge Grenha Teixeira

Carlos Romero-Piqueras

Lia Patrício

2021/7/10

An exploratory study on the emergency remote education experience of higher education students and teachers during the COVID‐19 pandemic

British Journal of Educational Technology

Gabriella Oliveira

Jorge Grenha Teixeira

Ana Torres

Carla Morais

2021/7

Understanding the customer experience with smart services

Journal of Service Management

Luisa Gonçalves

Lia Patrício

Jorge Grenha Teixeira

Nancy V Wünderlich

2020/10/5

Ten Years Exploring Service Science: Looking Back to Move Forward

Jorge Grenha Teixeira

Vera Miguéis

Marta Campos Ferreira

Henriqueta Nóvoa

João Falcão e Cunha

2020

The SDCS method: A new service design method for companies undergoing a servitization process

Laís Lima

Jorge Grenha Teixeira

2020

Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective

Paola Castro

José Pedro Rodrigues

Jorge Grenha Teixeira

2020

Understanding the impact of artificial intelligence on services

Computer

Javier Conde

Pedro Reviriego

Joaquín Salvachúa

Gonzalo Martínez

José Alberto Hernández

...

2024/1/3

See List of Professors in Jorge Grenha Teixeira University(Universidade do Porto)

Co-Authors

H-index: 49
Raymond P. Fisk

Raymond P. Fisk

Texas State University

H-index: 32
Lia Patrício

Lia Patrício

Universidade do Porto

H-index: 29
Daniela Sangiorgi

Daniela Sangiorgi

Politecnico di Milano

H-index: 22
Nancy V. Wünderlich

Nancy V. Wünderlich

Technische Universität Berlin

H-index: 21
Glauco Henrique de Sousa Mendes

Glauco Henrique de Sousa Mendes

Universidade Federal de São Carlos

H-index: 20
Marlene Paula Castro Amorim

Marlene Paula Castro Amorim

Universidade de Aveiro

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