Jörg Finsterwalder

Jörg Finsterwalder

University of Canterbury

H-index: 22

Oceania-New Zealand

About Jörg Finsterwalder

Jörg Finsterwalder, With an exceptional h-index of 22 and a recent h-index of 18 (since 2020), a distinguished researcher at University of Canterbury, specializes in the field of Service Marketing, Customer Experience, Service Ecosystems, Transformative Service Research, Tourism.

His recent articles reflect a diverse array of research interests and contributions to the field:

Transformative service research methodologies for vulnerable participants

Transformative places and the citizenship experience: a dynamic perspective of disasters, transitional servicescapes, and place attachment

Dynamics of individual actors’ self, social, and task pre-dispositions in multi-actor service ecosystems

Online student engagement and place attachment to campus in the new service marketplace: an exploratory study

Guest editorial: Service marketing and the winds of change

A systematic literature review of service-related research on refugees

Dynamics of wellbeing co-creation: a psychological ownership perspective

Rethinking service systems and public policy: a transformative refugee service experience framework

Jörg Finsterwalder Information

University

Position

Associate Professor of Marketing

Citations(all)

1655

Citations(since 2020)

1197

Cited By

788

hIndex(all)

22

hIndex(since 2020)

18

i10Index(all)

31

i10Index(since 2020)

24

Email

University Profile Page

University of Canterbury

Google Scholar

View Google Scholar Profile

Jörg Finsterwalder Skills & Research Interests

Service Marketing

Customer Experience

Service Ecosystems

Transformative Service Research

Tourism

Top articles of Jörg Finsterwalder

Title

Journal

Author(s)

Publication Date

Transformative service research methodologies for vulnerable participants

International Journal of Market Research

Sarah Dodds

Jörg Finsterwalder

Girish Prayag

Ilayaraja Subramanian

2023/3

Transformative places and the citizenship experience: a dynamic perspective of disasters, transitional servicescapes, and place attachment

Journal of Retailing and Consumer Services

Jörg Finsterwalder

Ning Chris Chen

C Michael Hall

Girish Prayag

Alastair Tombs

2024/3/1

Dynamics of individual actors’ self, social, and task pre-dispositions in multi-actor service ecosystems

Journal of Business Research

Jörg Finsterwalder

Volker G Kuppelwieser

Raymond P Fisk

2022/8/1

Online student engagement and place attachment to campus in the new service marketplace: an exploratory study

Journal of Services Marketing

Yuying Huang

Jörg Finsterwalder

Ning Chen

Fraser Robert Liam Crawford

2022/6/7

Guest editorial: Service marketing and the winds of change

Journal of Service Theory and Practice

Jörg Finsterwalder

Carolin Plewa

2022/3/9

A systematic literature review of service-related research on refugees

Ilayaraja Subramanian

Jörg Finsterwalder

C Michael Hall

2022/9/6

Dynamics of wellbeing co-creation: a psychological ownership perspective

Journal of Service Management

Tom Chen

Sarah Dodds

Jörg Finsterwalder

Lars Witell

Lilliemay Cheung

...

2021/4/27

Rethinking service systems and public policy: a transformative refugee service experience framework

Journal of Public Policy & Marketing

Silke Boenigk

Raymond Fisk

Sertan Kabadayi

Linda Alkire

Lilliemay Cheung

...

2021/4

Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion

Journal of Service Theory and Practice

Jörg Finsterwalder

Sertan Kabadayi

Raymond P Fisk

Silke Boenigk

2021/2/16

Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics

The Service Industries Journal

Jörg Finsterwalder

2021/1/25

Towards co-created food wellbeing: Culinary consumption, braggart word-of-mouth, and the role of participative co-design, service provider support, and C2C interactions

European Journal of Marketing

Babak Taheri

Shahab Pourfakhimi

Girish Prayag

Martin Gannon

Jörg Finsterwalder

2021

Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem …

Service Business

Jörg Finsterwalder

Alastair G Tombs

2021/12

Equilibrating resources and challenges during crises: a framework for service ecosystem well-being

Journal of Service Management

Jörg Finsterwalder

Volker G Kuppelwieser

2020/8/10

Customer experience in tourism: An overview

Girish Prayag

Samuel Spector

Jörg Finsterwalder

2020/5/18

Services Marketing for Impact

Journal of Service Theory and Practice

Sven Tuzovic

Jörg Finsterwalder

2020

Intentionality and transformative services: Wellbeing co-creation and spill-over effects

Journal of Retailing and Consumer Services

Jörg Finsterwalder

Volker G Kuppelwieser

2020/1/1

See List of Professors in Jörg Finsterwalder University(University of Canterbury)

Co-Authors

H-index: 155
Colin Michael Hall

Colin Michael Hall

University of Canterbury

H-index: 52
Lars Witell

Lars Witell

Karlstads universitet

H-index: 49
Raymond P. Fisk

Raymond P. Fisk

Texas State University

H-index: 49
Torsten Tomczak

Torsten Tomczak

Universität St.Gallen

H-index: 33
Christian Laesser

Christian Laesser

Universität St.Gallen

H-index: 24
Volker Kuppelwieser

Volker Kuppelwieser

NEOMA Business School

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