Volker Kuppelwieser
NEOMA Business School
H-index: 24
Europe-France
Top articles of Volker Kuppelwieser
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
Pharmacies providing health services: Attitudes toward eHealth in Italy | Journal of Retailing and Consumer Services | Nicola Cobelli Fabio Cassia Alessandro Zardini Volker G Kuppelwieser | 2024/1/1 |
The travel influencer construct: An empirical exploration and validation | Tourism Management | Aikaterini Manthiou Isabelle Ulrich Volker Kuppelwieser | 2024/4/1 |
A glimpse of the future retail customer experience–Guidelines for research and practice | Volker Kuppelwieser | 2023/7/1 | |
Investigating the drivers of wearable technology adoption for healthcare in South America | Information Technology & People | Constanza Bianchi Sven Tuzovic Volker G Kuppelwieser | 2023/3/21 |
Reevaluating tourism experience measurements: An alternative Bayesian approach | Current Issues in Tourism | Aikaterini Manthiou Volker G Kuppelwieser Phil Klaus | 2023/9/17 |
Humanitarian Crises: The (Un) Certainty of Servicescapes and Their Impact on Frontline Actors | Journal of Service Research | Volker G Kuppelwieser Nathalie Spielmann Diego Vega | 2023/8 |
Quantifying the influence of customer experience on consumer share-of-category | Journal of Retailing and Consumer Services | Phil Klaus Volker G Kuppelwieser Kristina Heinonen | 2023/7/1 |
Understanding health center–client relationships in the context of a developing Latin America country | International Journal of Hospitality Management | Mark S Rosenbaum Volker G Kuppelwieser Germán Contreras Ramirez Augusto Rodríguez Orejuela | 2023/7/1 |
Consumer reaction to decelerated tourism: Pace, inherent virtue, and environmental concern | Journal of Travel Research | Aikaterini Manthiou Volker G. Kuppelwieser | 2022 |
Psychological proximity and online customer engagement in virtual CSR context | CSR COMMUNICATION CONFERENCE | Zhonghui Feng Volker Kuppelwieser | 2022/9/14 |
Dynamics of individual actors’ self, social, and task pre-dispositions in multi-actor service ecosystems | Journal of Business Research | Jörg Finsterwalder Volker G Kuppelwieser Raymond P Fisk | 2022/8/1 |
The role of customer experience in the perceived value–word-of-mouth relationship | Journal of Services Marketing | Volker G Kuppelwieser Philipp Klaus Aikaterini Manthiou Linda D Hollebeek | 2022/5/19 |
Measuring customer experience quality: The EXQ scale revisited | Journal of Business Research | Volker G Kuppelwieser Phil Klaus | 2021/3/1 |
Man vs machine: examining the three themes of service robotics in tourism and hospitality | Electronic Markets | Aikaterini Manthiou Phil Klaus Volker G Kuppelwieser William Reeves | 2021/9 |
Customer experience in the B2B area: The impact of age-related impressions | Journal of Retailing and Consumer Services | Laurence Lecoeuvre Rodney Turner Volker G Kuppelwieser | 2021/1/1 |
Customer experience quality in African B2B contexts | Journal of Services Marketing | Volker G Kuppelwieser Phil Klaus | 2021/7/22 |
Guest editorial: age is a construct, not a characteristic | Journal of Services Marketing | Volker Kuppelwieser Philipp Klaus | 2021/3/19 |
Digitalization’s impacts on productivity: a model-based approach and evaluation in Germany’s building construction industry | Production Planning & Control | Joachim Berlak Stefan Hafner Volker G Kuppelwieser | 2021/3/12 |
Guiding directions and propositions: Placing dynamics at the heart of customer experience (CX) research | Journal of Retailing and Consumer Services | Phil Klaus Volker Kuppelwieser | 2021/3/1 |
Revisiting the Age Construct: Implications for Service Research | Journal of Service Research | Volker Kuppelwieser P Klaus | 2020 |
Co-Authors
