Lars Witell

Lars Witell

Karlstads universitet

H-index: 52

Europe-Sweden

About Lars Witell

Lars Witell, With an exceptional h-index of 52 and a recent h-index of 40 (since 2020), a distinguished researcher at Karlstads universitet, specializes in the field of Service Innovation, Servitization, Service marketing, Service research, Customer experience.

His recent articles reflect a diverse array of research interests and contributions to the field:

Business model–dynamic capabilities and open innovation initiatives in research‐intensive organisations: A case of Australia's national science agency

INNOVATION WHEN ALL PRODUCTS ARE SERVICES

Against Service Innovation: Why Service Innovation Is Not Sustainable

How sustainable is the sharing business model? Toward a conceptual framework

Hierarchical Linear Model Applications to Large Datasets

Social entrepreneurs in service: motivations and types

Transforming service-centric business models during core technology innovations: The case of electric vehicles

Consumer lying behavior in service encounters

Lars Witell Information

University

Position

Linköping University and

Citations(all)

12073

Citations(since 2020)

6958

Cited By

7893

hIndex(all)

52

hIndex(since 2020)

40

i10Index(all)

90

i10Index(since 2020)

75

Email

University Profile Page

Karlstads universitet

Google Scholar

View Google Scholar Profile

Lars Witell Skills & Research Interests

Service Innovation

Servitization

Service marketing

Service research

Customer experience

Top articles of Lars Witell

Title

Journal

Author(s)

Publication Date

Business model–dynamic capabilities and open innovation initiatives in research‐intensive organisations: A case of Australia's national science agency

Australian journal of public administration

Alexandra Kriz

Julia Tresidder

Anne‐Maree Dowd

Jay Weerawardena

Lars Witell

...

2023/9

INNOVATION WHEN ALL PRODUCTS ARE SERVICES

The PDMA Handbook of Innovation and New Product Development

Anders Gustafsson

Per Kristensson

Gary R Schirr

Lars Witell

2023/3/28

Against Service Innovation: Why Service Innovation Is Not Sustainable

Lars Witell

Hannah Snyder

Per Carlborg

2023/2/7

How sustainable is the sharing business model? Toward a conceptual framework

R&D Management

Per Carlborg

Hannah Snyder

Lars Witell

2023

Hierarchical Linear Model Applications to Large Datasets

Crina Tarasi

Lars Witell

2023

Social entrepreneurs in service: motivations and types

Journal of Services Marketing

Peter Samuelsson

Lars Witell

2022/4/26

Transforming service-centric business models during core technology innovations: The case of electric vehicles

Book of Abstracts

Heiko Gebauer

Besma Glaas

Lars Witell

2022/11/17

Consumer lying behavior in service encounters

Journal of business research

Hannah Snyder

Lars Witell

Anders Gustafsson

Janet R McColl-Kennedy

2022/3/1

Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic

Journal of Retailing and Consumer Services

Joanna Pilawa

Lars Witell

Aku Valtakoski

Per Kristensson

2022/7/1

Designing satisfying service encounters: website versus store touchpoints

Journal of the Academy of Marketing Science

Ruth N Bolton

Anders Gustafsson

Crina O Tarasi

Lars Witell

2022/1/1

Managing a global retail brand in different markets: Meta-analyses of customer responses to service encounters

Journal of Retailing

Ruth N Bolton

Anders Gustafsson

Crina O Tarasi

Lars Witell

2022/6/1

Beyond the Line of Visibility: Toward Sustainable Service Innovation

Lars Witell

Per Carlborg

Hannah Snyder

2022/5/25

Understanding Key Market Challenges Through Service Innovation

Bo Edvardsson

Bård Tronvoll

Lars Witell

2022/5/25

Dynamics of wellbeing co-creation: a psychological ownership perspective

Journal of Service Management

Tom Chen

Sarah Dodds

Jörg Finsterwalder

Lars Witell

Lilliemay Cheung

...

2021/4/27

Business models for digital service infusion using AI and big data

The Palgrave handbook of servitization

Lars Witell

2021

How customer experience management reconciles strategy differences between East and West

Journal of Global Scholars of Marketing Science

Ruth N Bolton

Anders Gustafsson

Crina O Tarasi

Lars Witell

2021/7/3

The roles of quality departments and their influence on business results

Total Quality Management & Business Excellence

Ida Gremyr

Mattias Elg

Andreas Hellström

Jason Martin

Lars Witell

2021/5/19

GETTING YOUR QUALITATIVE SERVICE RESEARCH

Maria Holmlund

Lars Witell

Anders Gustafsson

2020

Visioning a hospitality-oriented patient experience (HOPE) framework in health care

Journal of Service Management

Philippa Hunter-Jones

Nathaniel Line

Jie J Zhang

Edward C Malthouse

Lars Witell

...

2020/4/8

Typologies and frameworks in service innovation

Christian Kowalkowski

Lars Witell

2020/4/21

See List of Professors in Lars Witell University(Karlstads universitet)

Co-Authors

H-index: 77
Bo Edvardsson

Bo Edvardsson

Karlstads universitet

H-index: 50
Ruth N. Bolton

Ruth N. Bolton

Arizona State University

H-index: 48
Christian Kowalkowski

Christian Kowalkowski

Linköpings Universitet

H-index: 38
Elina Jaakkola

Elina Jaakkola

Turun yliopisto

H-index: 32
Lia Patrício

Lia Patrício

Universidade do Porto

H-index: 30
Ida Gremyr

Ida Gremyr

Chalmers tekniska högskola

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