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Bieke Henkens

About Bieke Henkens

Bieke Henkens, With an exceptional h-index of 3 and a recent h-index of 3 (since 2020), a distinguished researcher at Universiteit Gent, specializes in the field of smart service systems, service marketing, service management, digital marketing, transformative services.

His recent articles reflect a diverse array of research interests and contributions to the field:

Pathways to service system smartness for firms

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

From third party to significant other for service encounters: a systematic review on third-party roles and their implications

From third party to significant other for the service encounter–A systematic literature review

Smartness battle–How and why do businesses smart-up their products and services

Bieke Henkens Information

University

Position

PhD Canditate

Citations(all)

100

Citations(since 2020)

100

Cited By

2

hIndex(all)

3

hIndex(since 2020)

3

i10Index(all)

2

i10Index(since 2020)

2

Email

University Profile Page

Google Scholar

Bieke Henkens Skills & Research Interests

smart service systems

service marketing

service management

digital marketing

transformative services

Top articles of Bieke Henkens

Pathways to service system smartness for firms

Journal of Service Research

2023/11

Bieke Henkens
Bieke Henkens

H-Index: 1

Katrien Verleye
Katrien Verleye

H-Index: 9

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

International journal of research in marketing

2021/6/1

Bieke Henkens
Bieke Henkens

H-Index: 1

Katrien Verleye
Katrien Verleye

H-Index: 9

From third party to significant other for service encounters: a systematic review on third-party roles and their implications

Journal of Service Management

2021

Liliane Abboud
Liliane Abboud

H-Index: 1

Nicola Bilstein
Nicola Bilstein

H-Index: 4

Bieke Henkens
Bieke Henkens

H-Index: 1

Katrien Verleye
Katrien Verleye

H-Index: 9

From third party to significant other for the service encounter–A systematic literature review

2020

Nicola Bilstein
Nicola Bilstein

H-Index: 4

Bieke Henkens
Bieke Henkens

H-Index: 1

Katrien Verleye
Katrien Verleye

H-Index: 9

Smartness battle–How and why do businesses smart-up their products and services

2020

Bieke Henkens
Bieke Henkens

H-Index: 1

Katrien Verleye
Katrien Verleye

H-Index: 9

See List of Professors in Bieke Henkens University(Universiteit Gent)

Co-Authors

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