A. Banu Elmadag Bas

A. Banu Elmadag Bas

University of Southern Mississippi

H-index: 13

North America-United States

About A. Banu Elmadag Bas

A. Banu Elmadag Bas, With an exceptional h-index of 13 and a recent h-index of 12 (since 2020), a distinguished researcher at University of Southern Mississippi, specializes in the field of Services Marketing, Frontline Service Employees, Organizational Social Capital, Other Customer.

His recent articles reflect a diverse array of research interests and contributions to the field:

Breaking barriers: How race shapes service expectations across actors and contexts

Examination of upstream supply chain and logistics issues in the US logging industry

Beyond looks: How designer cues win over customers through social value, self-expression, and design involvement

Unpacking product design awards: a qualitative inquiry into consumer perceptions and responses

Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources

Inclusivity in sports: fan attitudes and behaviors towards nonbinary athletes

Customer Perceptions of Diversity in Health Services: How Other Customers’ Race Influences Customer Perceptions

Frontline employee age and customer mistreatment: a meta-analysis

A. Banu Elmadag Bas Information

University

Position

___

Citations(all)

1478

Citations(since 2020)

667

Cited By

1050

hIndex(all)

13

hIndex(since 2020)

12

i10Index(all)

14

i10Index(since 2020)

12

Email

University Profile Page

University of Southern Mississippi

Google Scholar

View Google Scholar Profile

A. Banu Elmadag Bas Skills & Research Interests

Services Marketing

Frontline Service Employees

Organizational Social Capital

Other Customer

Top articles of A. Banu Elmadag Bas

Title

Journal

Author(s)

Publication Date

Breaking barriers: How race shapes service expectations across actors and contexts

Journal of Global Scholars of Marketing Science

Ayşe Banu Elmadağ

Mehmet Okan

Gallayanee Yaoyuneyong

2024/3/10

Examination of upstream supply chain and logistics issues in the US logging industry

Ali K Dogru

A Banu Elmadag

Ke Gong

John Michael Travers

Chao Meng

2024

Beyond looks: How designer cues win over customers through social value, self-expression, and design involvement

Journal of Global Scholars of Marketing Science

Elif Idemen

A Banu Elmadag

2024/3/3

Unpacking product design awards: a qualitative inquiry into consumer perceptions and responses

Qualitative Market Research: An International Journal

Elif Idemen

A Banu Elmadag

2024/3/15

Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources

Journal of Organizational Change Management

A Banu Elmadag

Mehmet Okan

Ece Kurtuldu

2023/5/10

Inclusivity in sports: fan attitudes and behaviors towards nonbinary athletes

International Journal of Sports Marketing and Sponsorship

A Banu Elmadag

Gallayanee Yaoyuneyong

Brigitte Burgess

2022/11/17

Customer Perceptions of Diversity in Health Services: How Other Customers’ Race Influences Customer Perceptions

Atlantic Marketing Journal

Ayse Banu Elmadag

Gallayanee Yaoyuneyong

Brigitte W Burgess

Mehmet Okan

2022

Frontline employee age and customer mistreatment: a meta-analysis

Journal of Services Marketing

Mehmet Okan

Ayse Banu Elmadag

Elif İdemen

2020/6/26

A qualitative approach to designer as a product cue: proposed conceptual model of consumers perceptions and attitudes

Review of Managerial Science

Elif Idemen

Ayse Banu Elmadag

Mehmet Okan

2021/7

Witnessing verbal aggression: role of customers’ self-conscious emotions

Journal of Services Marketing

Mehmet Okan

Ayse Banu Elmadag

2020/2/20

Trust Goes the Other Way Too: Sellers’ Trust in Buyers and Its Influence on Sale Process Efficiency

Journal of Management Marketing and Logistics

Ozan Peneklıoglu

Ayse Banu Elmadag

2020

See List of Professors in A. Banu Elmadag Bas University(University of Southern Mississippi)

Co-Authors

H-index: 106
G. Tomas M. Hult

G. Tomas M. Hult

Michigan State University

H-index: 98
Dave Ketchen

Dave Ketchen

Auburn University

H-index: 97
Anna S. Mattila

Anna S. Mattila

Penn State University

H-index: 49
Robert Glenn Richey. Jr

Robert Glenn Richey. Jr

Auburn University

H-index: 27
Jeffrey Blodgett

Jeffrey Blodgett

University of Houston-Victoria

H-index: 19
Mert Tokman

Mert Tokman

James Madison University

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