Tomas Falk

Tomas Falk

Aalto-yliopisto

H-index: 18

Europe-Finland

About Tomas Falk

Tomas Falk, With an exceptional h-index of 18 and a recent h-index of 16 (since 2020), a distinguished researcher at Aalto-yliopisto, specializes in the field of Service Research, Customer Satisfaction Management, Multichannel Management.

His recent articles reflect a diverse array of research interests and contributions to the field:

Appetite for distraction? A systematic literature review on customer smartphone distraction

Buying to share: How prosumption promotes purchases in peer-to-peer asset sharing

Buying to share

More of the same? Effects of volume and variety of social media brand engagement behavior

How customer knowledge affects exploration: Generating, guiding, and gatekeeping

How customer knowledge affects exploration

Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions

What gets measured gets done: can self-tracking technologies enhance advice compliance?

Tomas Falk Information

University

Position

Professor of Marketing ( School of Business)

Citations(all)

4695

Citations(since 2020)

2240

Cited By

3351

hIndex(all)

18

hIndex(since 2020)

16

i10Index(all)

22

i10Index(since 2020)

16

Email

University Profile Page

Aalto-yliopisto

Google Scholar

View Google Scholar Profile

Tomas Falk Skills & Research Interests

Service Research

Customer Satisfaction Management

Multichannel Management

Top articles of Tomas Falk

Title

Journal

Author(s)

Publication Date

Appetite for distraction? A systematic literature review on customer smartphone distraction

Alex Taylor

Margurite Hook

Jamie Carlson

Siggi Gudergan

Tomas Falk

2023/11/1

Buying to share: How prosumption promotes purchases in peer-to-peer asset sharing

Journal of Business Research

Jan F Klein

Katrin Merfeld

Mark-Philipp Wilhelms

Tomas Falk

Sven Henkel

2022/4/1

Buying to share

Jan F Klein

Katrin Merfeld

Mark Philipp Wilhelms

Tomas Falk

Sven Henkel

2022

More of the same? Effects of volume and variety of social media brand engagement behavior

Journal of business research

Tobias Schaefers

Tomas Falk

Ashish Kumar

Julia Schamari

2021/10/1

How customer knowledge affects exploration: Generating, guiding, and gatekeeping

Industrial Marketing Management

Antti Sihvonen

Jukka Luoma

Tomas Falk

2021/4/1

How customer knowledge affects exploration

Antti Sihvonen

Jukka Luoma

Tomas Falk

2021

Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions

Journal of Service Management

Jan F Klein

Yuchi Zhang

Tomas Falk

Jaakko Aspara

Xueming Luo

2020/10/6

What gets measured gets done: can self-tracking technologies enhance advice compliance?

Journal of Service Research

Kristina Wittkowski

Jan F Klein

Tomas Falk

Jeroen JL Schepers

Jaakko Aspara

...

2020/8

Koronavirusstrategiat-kysely-tulosraportti

Jukka Luoma

Susanna Takkunen

Lauri Saarinen

Nooa Nykänen

Susanna Kervinen

...

2020

Customer journey analyses in digital media

Jan F Klein

Yuchi Zhang

Tomas Falk

Jaakko Aspara

Xueming Luo

2020

How Peer-to-Peer Sharing Promotes Product Purchase: An Abstract

Jan F Klein

Mark-Philipp Wilhelms

Katrin Merfeld

Sven Henkel

Tomas Falk

2020

See List of Professors in Tomas Falk University(Aalto-yliopisto)