Steven Leon

Steven Leon

Appalachian State University

H-index: 11

North America-United States

About Steven Leon

Steven Leon, With an exceptional h-index of 11 and a recent h-index of 11 (since 2020), a distinguished researcher at Appalachian State University, specializes in the field of Air Transport, Supply Chain Management, Service Operations.

His recent articles reflect a diverse array of research interests and contributions to the field:

Consumers’ perceptions of the environmental and public health benefits of last mile drone delivery

Airline satisfaction and loyalty: Assessing the influence of personality, trust and service quality

When trust cues help helpfulness: investigating the effect of trust cues on online review helpfulness using big data survey based on the amazon platform

Exploring personality moderation effects on satisfaction and loyalty in the airline industry

Consumers’ perceptions of last mile drone delivery

Will customers adopt last-mile drone delivery services? An analysis of drone delivery in the emerging market economy

Exploring Moderating Effects of Personality on Satisfaction and Loyalty

Exploring factors that influence positive WOM in the health insurance industry

Steven Leon Information

University

Position

___

Citations(all)

465

Citations(since 2020)

423

Cited By

120

hIndex(all)

11

hIndex(since 2020)

11

i10Index(all)

12

i10Index(since 2020)

11

Email

University Profile Page

Appalachian State University

Google Scholar

View Google Scholar Profile

Steven Leon Skills & Research Interests

Air Transport

Supply Chain Management

Service Operations

Top articles of Steven Leon

Title

Journal

Author(s)

Publication Date

Consumers’ perceptions of the environmental and public health benefits of last mile drone delivery

International Journal of Logistics Research and Applications

Steven Leon

Charlie Chen

Aaron Ratcliffe

2024/4/16

Airline satisfaction and loyalty: Assessing the influence of personality, trust and service quality

Journal of Air Transport Management

Steven Leon

Sonoma Dixon

2023/10/1

When trust cues help helpfulness: investigating the effect of trust cues on online review helpfulness using big data survey based on the amazon platform

Electronic Commerce Research

Hoon S Choi

Steven Leon

2023/6/28

Exploring personality moderation effects on satisfaction and loyalty in the airline industry

Journal of Airline and Airport Management

Steven Leon

Abigail Leon

2023/3/28

Consumers’ perceptions of last mile drone delivery

International Journal of Logistics Research and Applications

Steven Leon

Charlie Chen

Aaron Ratcliffe

2023/3/4

Will customers adopt last-mile drone delivery services? An analysis of drone delivery in the emerging market economy

Cogent Business & Management

Charlie Chen

Steve Leon

Peter Ractham

2022/12/31

Exploring Moderating Effects of Personality on Satisfaction and Loyalty

ARBS 2021 Proceedings 8th Annual Conference Held Virtually on March 26, 2021 Hosted by Eastern Kentucky University Richmond, KY

Steven Leon

Abigail Leon

2021/3/26

Exploring factors that influence positive WOM in the health insurance industry

Health marketing quarterly

Steven Leon

Makoto Nakayama

2020/4/2

Global supply chain management course as an alternative to the international experience for MBA students in the USA

IUP Journal of Supply Chain Management

Dinesh S Dave

Ajay K Aggarwal

Steven Leon

2020/3/1

An empirical investigation of online review helpfulness: A big data perspective

Decision Support Systems

Hoon S Choi

Steven Leon

2020/12/1

A fuzzy segmentation analysis of airline passengers in the US based on service satisfaction.

Research in Transportation Business & Management

Steven Leon

Juan Carlos Martín

2020/12/1

Satisfaction and word-of-mouth moderated by choice: a service industry perspective

Journal of Consumer Marketing

Steven Leon

Hoon Choi

2020/10/13

A Conceptual framework for collaboration in business schools

International Journal of Information Systems and Social Change (IJISSC)

Steven Leon

B Dawn Medlin

2020/7/1

See List of Professors in Steven Leon University(Appalachian State University)