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Stephen S. Tax

Stephen S. Tax

University of Victoria

H-index: 20

North America-Canada

About Stephen S. Tax

Stephen S. Tax, With an exceptional h-index of 20 and a recent h-index of 15 (since 2020), a distinguished researcher at University of Victoria, specializes in the field of Services Marketing.

His recent articles reflect a diverse array of research interests and contributions to the field:

Magazine

Adopting a low-contact, high-focus healthcare service strategy in the era of pandemics

Customer participation risk management: conceptual model and managerial assessment tool

Managing customer performance in services

Stephen S. Tax Information

University

Position

Professor of Service Management

Citations(all)

11285

Citations(since 2020)

2603

Cited By

9588

hIndex(all)

20

hIndex(since 2020)

15

i10Index(all)

21

i10Index(since 2020)

17

Email

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University Profile Page

University of Victoria

Google Scholar

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Stephen S. Tax Skills & Research Interests

Services Marketing

Top articles of Stephen S. Tax

Title

Journal

Author(s)

Publication Date

Magazine

St James’West End

2024/3

Adopting a low-contact, high-focus healthcare service strategy in the era of pandemics

Uzay Damali

Enrico Secchi

Stephen S Tax

Jeff Kessler

2022/8/5

Customer participation risk management: conceptual model and managerial assessment tool

Journal of Service Management

Uzay Damali

Enrico Secchi

Stephen S Tax

David McCutcheon

2021/1/2

Managing customer performance in services

The Routledge Handbook of Service Research Insights and Ideas

Enrico Secchi

Uzay Damali

David McCutcheon

Stephen S Tax

2020/4/21

See List of Professors in Stephen S. Tax University(University of Victoria)