Seonjeong Ally Lee

Seonjeong Ally Lee

Kent State University

H-index: 29

North America-United States

About Seonjeong Ally Lee

Seonjeong Ally Lee, With an exceptional h-index of 29 and a recent h-index of 28 (since 2020), a distinguished researcher at Kent State University, specializes in the field of experience design, persuasion strategy, consumer well-being.

His recent articles reflect a diverse array of research interests and contributions to the field:

Exploring Perceived Benefits of Service Robots on Customers’ Experiences

Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect

What triggers customer curiosity? Exploring the role of branded content experience design on customer response

Examining the effect of gamification mobile app on conference engagement: an integration of SOR framework and UGT

Enhancing Customer Experience Design Through Hotel Innovativeness

Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic

The Role of Intrinsic Motivations on Customers’ Service Robot Use Experience

Enhancing digital service communication strategies

Seonjeong Ally Lee Information

University

Position

___

Citations(all)

2912

Citations(since 2020)

2461

Cited By

1204

hIndex(all)

29

hIndex(since 2020)

28

i10Index(all)

43

i10Index(since 2020)

43

Email

University Profile Page

Kent State University

Google Scholar

View Google Scholar Profile

Seonjeong Ally Lee Skills & Research Interests

experience design

persuasion strategy

consumer well-being

Top articles of Seonjeong Ally Lee

Title

Journal

Author(s)

Publication Date

Exploring Perceived Benefits of Service Robots on Customers’ Experiences

International Journal of Hospitality & Tourism Administration

Seonjeong Lee

2024/2/1

Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect

Journal of Hospitality & Tourism Research

Eun Min Hwang

Seonjeong Lee

Tiffany S Legendre

2024/1/28

What triggers customer curiosity? Exploring the role of branded content experience design on customer response

Journal of Hospitality & Tourism Research

SA Lee

2024

Examining the effect of gamification mobile app on conference engagement: an integration of SOR framework and UGT

International Journal of Event and Festival Management

Shinyong Jung

Seonjeong Lee

Stephen Leitch

2024/4/8

Enhancing Customer Experience Design Through Hotel Innovativeness

Journal of Hospitality & Tourism Research

Seonjeong Ally Lee

2023/11/19

Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic

Cornell Hospitality Quarterly

Yeonjung Kang

Tiffany S Legendre

Seonjeong Lee

Melissa A Baker

2024/5

The Role of Intrinsic Motivations on Customers’ Service Robot Use Experience

Journal of Quality Assurance in Hospitality & Tourism

Seonjeong Lee

2023/12/7

Enhancing digital service communication strategies

Journal of Hospitality and Tourism Technology

Seonjeong Ally Lee

Haemoon Oh

2023/11/21

Applying Expanded Servicescape to the Hotel Industry

Journal of Hospitality & Tourism Research

Seonjeong Lee

Ning-Kuang Chuang

2022

How COVID-19 influences the future of service management professions

Journal of Hospitality and Tourism Insights

Kiwon Lee

Ning Kuang Chuang

Seonjeong Ally Lee

Aviad A Israeli

2022/6/28

The role of virtual reality on information sharing and seeking behaviors

Journal of Hospitality and Tourism Management

Seonjeong Ally Lee

Minwoo Lee

Miyoung Jeong

2021/3/1

Anthropomorphism and its implications for advertising hotel brands

Journal of Business Research

Seonjeong Ally Lee

Haemoon Oh

2021

The role of marketing communication mix on Korean customers' coffee shop brand evaluations

Journal of Hospitality and Tourism Insights

Soon-Ho Kim

Seonjeong Ally Lee

2020/3/8

The role of customers’ motivations in the relationships between e-stimuli and behavioral intention on a bed and breakfast website

Journal of Hospitality and Tourism Technology

Myunghee Mindy Jeon

Miyoung Jeong

Seonjeong Ally Lee

2020/12/10

Perceived corporate social responsibility and customers’ behaviors in the ridesharing service industry

International Journal of Hospitality Management

Myunghee Mindy Jeon

Seonjeong Lee

Miyoung Jeong

2020/1/1

Quality of virtual reality and its impacts on behavioral intention

International Journal of Hospitality Management

Minwoo Lee

Seonjeong Ally Lee

Miyoung Jeong

Haemoon Oh

2020/9/1

Effects of hotel website photograph size and human images on perceived transportation and behavioral intentions

International Journal of Hospitality Management

Robin M Back

Jeong-Yeol Park

Diego Bufquin

Marco WW Nutta

Seon Jeong Lee

2020/8/1

Global or local brand? Hotel selection in global travel context

Journal of Product & Brand Management

Haemoon Oh

Misoon Lee

Seonjeong Ally Lee

2020/7/20

Investigating the importance of positive hotel design

International Journal of Hospitality Management

Seonjeong Ally Lee

2020/7/1

See List of Professors in Seonjeong Ally Lee University(Kent State University)