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Rick Klink

Rick Klink

Loyola University Maryland

H-index: 22

North America-United States

About Rick Klink

Rick Klink, With an exceptional h-index of 22 and a recent h-index of 20 (since 2020), a distinguished researcher at Loyola University Maryland, specializes in the field of Marketing.

His recent articles reflect a diverse array of research interests and contributions to the field:

The role of legitimacy and reputation judgments in users’ selection of service providers on sharing economy platforms

Designing a customer experience management course

Measuring customer experience management and its impact on financial performance

Rick Klink Information

University

Position

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Citations(all)

3377

Citations(since 2020)

1274

Cited By

2628

hIndex(all)

22

hIndex(since 2020)

20

i10Index(all)

23

i10Index(since 2020)

22

Email

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University Profile Page

Loyola University Maryland

Google Scholar

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Rick Klink Skills & Research Interests

Marketing

Top articles of Rick Klink

Title

Journal

Author(s)

Publication Date

The role of legitimacy and reputation judgments in users’ selection of service providers on sharing economy platforms

Information & Management

Yann Truong

Claire-Lise Ackermann

Richard R Klink

2021/12/1

Designing a customer experience management course

Journal of Marketing Education

Richard R Klink

Jason Q Zhang

Gerard A Athaide

2020/8

Measuring customer experience management and its impact on financial performance

European Journal of Marketing

Richard R Klink

Jason Q Zhang

Gerard A Athaide

2020/10/19

See List of Professors in Rick Klink University(Loyola University Maryland)