Poh Theng (Beatrice), Loo

About Poh Theng (Beatrice), Loo

Poh Theng (Beatrice), Loo, With an exceptional h-index of 7 and a recent h-index of 7 (since 2020), a distinguished researcher at I-Shou University, specializes in the field of Service Failure and Recovery, Online Complaint Behavior, Consumer Behavior, Hospitality and Tourism.

His recent articles reflect a diverse array of research interests and contributions to the field:

“Boss, I am gonna to quit!!!” The resignation experiences of hotel employees in Vietnam

Transforming museums with technology and digital innovations: a scoping review of research literature

Co-creating interactive dining experiences via interconnected and interoperable smart technology

Consumer behavior in hospitality and tourism

How should I respond to a complaining customer? A model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees

Service employees and customer experience

Exploring airline Companies' engagement with their passengers through social network: An investigation from their Facebook pages

Poh Theng (Beatrice), Loo Information

University

Position

Assistant Professor

Citations(all)

261

Citations(since 2020)

230

Cited By

94

hIndex(all)

7

hIndex(since 2020)

7

i10Index(all)

7

i10Index(since 2020)

7

Email

University Profile Page

Google Scholar

Poh Theng (Beatrice), Loo Skills & Research Interests

Service Failure and Recovery

Online Complaint Behavior

Consumer Behavior

Hospitality and Tourism

Top articles of Poh Theng (Beatrice), Loo

Title

Journal

Author(s)

Publication Date

“Boss, I am gonna to quit!!!” The resignation experiences of hotel employees in Vietnam

International Journal of Hospitality Management

Thi Hao Nguyen

Poh Theng Loo

2024/5/1

Transforming museums with technology and digital innovations: a scoping review of research literature

Aaron Tham

Yulin Liu

Poh Theng Loo

2023/10/17

Co-creating interactive dining experiences via interconnected and interoperable smart technology

Asian Journal of Technology Innovation

Rosanna Leung

Poh Theng Loo

2022/1/2

Consumer behavior in hospitality and tourism

Saurabh Kumar Dixit

Kuan-Huei Lee

Poh Theng Loo

2021/9/15

How should I respond to a complaining customer? A model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees

International Journal of Hospitality Management

Poh Theng Loo

Catheryn Khoo-Lattimore

Huey Chern Boo

2021/5/1

Service employees and customer experience

Poh Theng Loo

2020/5/18

Exploring airline Companies' engagement with their passengers through social network: An investigation from their Facebook pages

Tourism Management Perspectives

Poh Theng Loo

2020/4/1

See List of Professors in Poh Theng (Beatrice), Loo University(I-Shou University)