Narendra Agrawal

Narendra Agrawal

Santa Clara University

H-index: 20

North America-United States

About Narendra Agrawal

Narendra Agrawal, With an exceptional h-index of 20 and a recent h-index of 17 (since 2020), a distinguished researcher at Santa Clara University, specializes in the field of Supply Chain Management, Retail Operations, After Sales Services.

His recent articles reflect a diverse array of research interests and contributions to the field:

Case—Analysis of Call Center Data at Patelco Credit Union

Case Article—Analysis of Call Center Data at Patelco Credit Union

A Markov Decision Model for Managing Display-Advertising Campaigns

Who Should Set Consumer Returns Policies in Online Marketplaces: Supplier or Platform?

Service Parts Management: Theoretical Foundations, Practice, and Opportunities

Optimization of operational decisions in digital advertising: A literature review

Narendra Agrawal Information

University

Position

Professor Department of Operations Management and Information Systems

Citations(all)

6962

Citations(since 2020)

1819

Cited By

5762

hIndex(all)

20

hIndex(since 2020)

17

i10Index(all)

27

i10Index(since 2020)

20

Email

University Profile Page

Santa Clara University

Google Scholar

View Google Scholar Profile

Narendra Agrawal Skills & Research Interests

Supply Chain Management

Retail Operations

After Sales Services

Top articles of Narendra Agrawal

Title

Journal

Author(s)

Publication Date

Case—Analysis of Call Center Data at Patelco Credit Union

INFORMS Transactions on Education

Narendra Agrawal

2023/9

Case Article—Analysis of Call Center Data at Patelco Credit Union

INFORMS Transactions on Education

Narendra Agrawal

2023/9

A Markov Decision Model for Managing Display-Advertising Campaigns

Manufacturing & Service Operations Management

Narendra Agrawal

Sami Najafi-Asadolahi

Stephen A Smith

2023/3

Who Should Set Consumer Returns Policies in Online Marketplaces: Supplier or Platform?

Available at SSRN 4666357

Leela Nageswaran

Narendra Agrawal

2023/12/15

Service Parts Management: Theoretical Foundations, Practice, and Opportunities

Narendra Agrawal

Vinayak Deshpande

2022/6/6

Optimization of operational decisions in digital advertising: A literature review

Narendra Agrawal

Sami Najafi-Asadolahi

Stephen A Smith

2020

See List of Professors in Narendra Agrawal University(Santa Clara University)