Martin Benkenstein

Martin Benkenstein

Universität Rostock

H-index: 34

Europe-Germany

About Martin Benkenstein

Martin Benkenstein, With an exceptional h-index of 34 and a recent h-index of 20 (since 2020), a distinguished researcher at Universität Rostock, specializes in the field of Service Research, Customer-to-Customer-Interaction, Service Value, Service Innovation.

His recent articles reflect a diverse array of research interests and contributions to the field:

The Human Factor: Coastal Social-Ecological Systems

Economic Valuation of Cultural Ecosystem Services

Coastal Ecosystems from a Social-Ecological Perspective

Commentaries on the sharing economy: advancing new perspectives

Strategisches Marketing: ein wettbewerbsorientierter Ansatz

No Risk-More Fun? The Influence of Shopping Companions on Adolescents' Risk Perception and Hedonism

The stranger in my room: The fellow patient as the fourth dimension of patient satisfaction

Tuning the Sounds of Service: Essays in Honour of Michael Kleinaltenkamp

Martin Benkenstein Information

University

Position

Professor for Service Management

Citations(all)

4509

Citations(since 2020)

1586

Cited By

3370

hIndex(all)

34

hIndex(since 2020)

20

i10Index(all)

69

i10Index(since 2020)

27

Email

University Profile Page

Universität Rostock

Google Scholar

View Google Scholar Profile

Martin Benkenstein Skills & Research Interests

Service Research

Customer-to-Customer-Interaction

Service Value

Service Innovation

Top articles of Martin Benkenstein

Title

Journal

Author(s)

Publication Date

The Human Factor: Coastal Social-Ecological Systems

Konrad Ott

Martin Benkenstein

Felix Müller

Michael Rauscher

Hendrik Schubert

2023/2/1

Economic Valuation of Cultural Ecosystem Services

Katharina Elisabeth Franck

Martin Benkenstein

2023/2/1

Coastal Ecosystems from a Social-Ecological Perspective

Martin Benkenstein

Konrad Ott

Michael Rauscher

Hendrik Schubert

Felix Müller

2023/2/1

Commentaries on the sharing economy: advancing new perspectives

SMR-Journal of Service Management Research

Martin P Fritze

Martin Benkenstein

Russell Belk

Joann Peck

Jochen Wirtz

...

2021/2/25

Strategisches Marketing: ein wettbewerbsorientierter Ansatz

Martin Benkenstein

Christian Brock

2021/9/29

No Risk-More Fun? The Influence of Shopping Companions on Adolescents' Risk Perception and Hedonism

SMR-Journal of Service Management Research

Stefanie Wenzel

Martin Benkenstein

2021/8/27

The stranger in my room: The fellow patient as the fourth dimension of patient satisfaction

Health Services Management Research

Saskia Hantel

Martin Benkenstein

2020/8

Tuning the Sounds of Service: Essays in Honour of Michael Kleinaltenkamp

SMR-Journal of Service Management Research

Sascha Raithel

Frank Jacob

Martin Benkenstein

2020/6/18

Not Without my Fellow Patient!-The Influence of Fellow Patients in Hospitals on Patient Satisfaction and Self-rated Health

SMR-Journal of Service Management Research

Saskia Hantel

Martin Benkenstein

2020/11/26

Marketing als Leitkonzept der Unternehmensführung: Eine kritische Bestandsaufnahme

Marketing Weiterdenken: Zukunftspfade für eine marktorientierte Unternehmensführung

Martin Benkenstein

2020

Expert cues: how expert reviewers are perceived online

Journal of Service Theory and Practice

Anna Naujoks

Martin Benkenstein

2020/11/26

Customer misbehavior perception from the other customers’ perspective

Perspektiven des Dienstleistungsmanagements: Aus Sicht von Forschung und Praxis

Martin Benkenstein

Katja Rummelhagen

2020

Who is behind the message? The power of expert reviews on eWOM platforms

Electronic Commerce Research and Applications

Anna Naujoks

Martin Benkenstein

2020/11/1

Access-based services as substitutes for material possessions: the role of psychological ownership

Journal of Service Research

Martin P Fritze

André Marchand

Andreas B Eisingerich

Martin Benkenstein

2020/8

See List of Professors in Martin Benkenstein University(Universität Rostock)