Linchi Kwok

Linchi Kwok

California State Polytechnic University, Pomona

H-index: 24

North America-United States

About Linchi Kwok

Linchi Kwok, With an exceptional h-index of 24 and a recent h-index of 22 (since 2020), a distinguished researcher at California State Polytechnic University, Pomona, specializes in the field of Hospitality Management, Service Marketing, Social Media, Sharing Economy, Online Reviews.

His recent articles reflect a diverse array of research interests and contributions to the field:

To speak up or remain silent: the double-edged effects of trust and felt trust

Let photos speak: the effect of user-generated visual content on hotel review helpfulness

Virtual interviews vs. LinkedIn profiles: Effects on human resource managers’ initial hiring decisions

Green food packages’ effects on consumers’ pre-to post-consumption evaluations of restaurant curbside pickup service

Crisis communication on social media: what types of COVID-19 messages get the attention?

Labor shortage: a critical reflection and a call for industry-academia collaboration

7 Content marketing: Definition, cases, and helpful tactics

Customer mistreatment and employee customer-focused voice: the bright and dark sides of felt trust

Linchi Kwok Information

University

Position

(Cal Poly Pomona)

Citations(all)

2561

Citations(since 2020)

1918

Cited By

1302

hIndex(all)

24

hIndex(since 2020)

22

i10Index(all)

32

i10Index(since 2020)

30

Email

University Profile Page

California State Polytechnic University, Pomona

Google Scholar

View Google Scholar Profile

Linchi Kwok Skills & Research Interests

Hospitality Management

Service Marketing

Social Media

Sharing Economy

Online Reviews

Top articles of Linchi Kwok

Title

Journal

Author(s)

Publication Date

To speak up or remain silent: the double-edged effects of trust and felt trust

International Journal of Contemporary Hospitality Management

Yung-Kuei Huang

Ning-Kuang Chuang

Linchi Kwok

2023/8/2

Let photos speak: the effect of user-generated visual content on hotel review helpfulness

Journal of Hospitality & Tourism Research

Chunhong Li

Linchi Kwok

Karen L Xie

Jianwei Liu

Qiang Ye

2023/5

Virtual interviews vs. LinkedIn profiles: Effects on human resource managers’ initial hiring decisions

Tourism Management

RL Fernando Garcia

Yung-Kuei Huang

Linchi Kwok

2023/2/1

Green food packages’ effects on consumers’ pre-to post-consumption evaluations of restaurant curbside pickup service

International Journal of Contemporary Hospitality Management

Linchi Kwok

Michael S Lin

2023/8/15

Crisis communication on social media: what types of COVID-19 messages get the attention?

Cornell Hospitality Quarterly

Linchi Kwok

Jungwoo Lee

Spring H Han

2022/11

Labor shortage: a critical reflection and a call for industry-academia collaboration

International Journal of Contemporary Hospitality Management

Linchi Kwok

2022/10/21

7 Content marketing: Definition, cases, and helpful tactics

Linchi Kwok

2022/3/31

Customer mistreatment and employee customer-focused voice: the bright and dark sides of felt trust

International Journal of Contemporary Hospitality Management

Yung-Kuei Huang

Linchi Kwok

2021/10/20

Do job seekers' social media profiles affect hospitality managers’ hiring decisions? A qualitative inquiry

Journal of Hospitality and Tourism Management

Linchi Kwok

Antonio Muñiz

2021/3/1

Are neighbors friends or foes? Assessing Airbnb listings’ agglomeration effect in New York City

Cornell hospitality quarterly

Karen L Xie

Linchi Kwok

Cindy Yoonjoung Heo

2020/5

To share or to access? Travelers’ choice on the types of accommodation-sharing services

Journal of Hospitality and Tourism Management

Karen Xie

Linchi Kwok

Chih-Chien Chen

Jiang Wu

2020/3/1

As More Companies Let Employees Work From Home Permanently, What Is the Outlook of Business Travel?

Linchi Kwok

2020/10/23

The 7 Ps marketing mix of home-sharing services: Mining travelers’ online reviews on Airbnb

International Journal of Hospitality Management

Linchi Kwok

Yingying Tang

Bei Yu

2020/9/1

Assisting students with career decision-making difficulties: Can career decision-making self-efficacy and career decision-making profile help?

Journal of Hospitality, Leisure, Sport & Tourism Education

Ning-Kuang Chuang

Patrick C Lee

Linchi Kwok

2020/6/1

See List of Professors in Linchi Kwok University(California State Polytechnic University, Pomona)

Co-Authors

H-index: 31
Karen Xie

Karen Xie

University of Denver

H-index: 20
Bei Yu

Bei Yu

Syracuse University

H-index: 14
Ning Kuang Chuang

Ning Kuang Chuang

Kent State University

H-index: 10
Miao Chen

Miao Chen

Indiana University Bloomington

H-index: 9
Yung-Kuei Huang

Yung-Kuei Huang

National Ilan University

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