Kate L. Daunt

Kate L. Daunt

Cardiff University

H-index: 20

Europe-United Kingdom

About Kate L. Daunt

Kate L. Daunt, With an exceptional h-index of 20 and a recent h-index of 19 (since 2020), a distinguished researcher at Cardiff University, specializes in the field of dysfunctional customer behaviour, consumer deviance, customer misbehaviour, service design.

His recent articles reflect a diverse array of research interests and contributions to the field:

Who believes political fake news? The role of conspiracy mentality, patriotism, perceived threat to freedom, media literacy and concern for disinformation

How social media influencers impact consumer collectives: An embeddedness perspective

When parasocial relationships turn sour: social media influencers, eroded and exploitative intimacies, and anti-fan communities

Reframing online brand community management: consumer conflicts, their consequences and moderation

Reducing deviant consumer behaviour with service robot guardians

Social media influencers and transgressive celebrity endorsement in consumption community contexts

Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style

How can Supervisors Help Frontline Employees Deal with Customer Mistreatment? An Abstract

Kate L. Daunt Information

University

Position

Professor of Marketing Cardiff Business School

Citations(all)

4923

Citations(since 2020)

2396

Cited By

3435

hIndex(all)

20

hIndex(since 2020)

19

i10Index(all)

23

i10Index(since 2020)

23

Email

University Profile Page

Cardiff University

Google Scholar

View Google Scholar Profile

Kate L. Daunt Skills & Research Interests

dysfunctional customer behaviour

consumer deviance

customer misbehaviour

service design

Top articles of Kate L. Daunt

Title

Journal

Author(s)

Publication Date

Who believes political fake news? The role of conspiracy mentality, patriotism, perceived threat to freedom, media literacy and concern for disinformation

Internet Research

Kate L Daunt

Dominique A Greer

Hyun Seung Jin

Isabella Orpen

2023/11/20

How social media influencers impact consumer collectives: An embeddedness perspective

Journal of Consumer Research

Rebecca Mardon

Hayley Cocker

Kate Daunt

2023

When parasocial relationships turn sour: social media influencers, eroded and exploitative intimacies, and anti-fan communities

Journal of Marketing Management

Rebecca Mardon

Hayley Cocker

Kate Daunt

2023

Reframing online brand community management: consumer conflicts, their consequences and moderation

European Journal of Marketing

Denitsa Dineva

Kate L Daunt

2023/11/27

Reducing deviant consumer behaviour with service robot guardians

Journal of Services Marketing

Paula Dootson

Dominique A Greer

Kate Letheren

Kate L Daunt

2022/4/28

Social media influencers and transgressive celebrity endorsement in consumption community contexts

European Journal of Marketing

Hayley Cocker

Rebecca Mardon

Kate L. Daunt

2021

Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style

Tourism Management

Achilleas Boukis

Christos Koritos

Kate L Daunt

Avraam Papastathopoulos

2020/4/1

How can Supervisors Help Frontline Employees Deal with Customer Mistreatment? An Abstract

Achilleas Boukis

Christos Koritos

Kate Daunt

Avraam Papastathopoulos

2020

See List of Professors in Kate L. Daunt University(Cardiff University)