Gérson Tontini

Gérson Tontini

Universidade Regional de Blumenau

H-index: 29

Latin America-Brazil

About Gérson Tontini

Gérson Tontini, With an exceptional h-index of 29 and a recent h-index of 18 (since 2020), a distinguished researcher at Universidade Regional de Blumenau, specializes in the field of Customer Satisfaction, Customer Needs, Market Research, Maturity Model, Service Quality.

His recent articles reflect a diverse array of research interests and contributions to the field:

The Effects of Work-Life Balance, Organizational Learning Capability, and Transformational Leadership on Product Innovation Performance

Users’ Satisfaction and Loyalty in Hotel and Airbnb Hosting Services

Apego Emocional e Confiança na Relação Professor-Aluno: Impactos na Permanência de Estudantes Universitários em um Contexto Pré-Pandêmico

Have emotions unleashed by the pandemic influenced our perception of value?

Influence of cooperation networks on the relation between dynamic innovation capabilities and innovative performance

Factors influencing intention to use ridesharing or intercity bus services: a nonlinear point of View

What influences the behavior intention of movie theater customers? Comparing linear and nonlinear points of view

Fatores Influentes na Satisfação do Consumidor no Setor Supermercadista: Uma Análise do Contraste da Penalidade e Recompensa

Gérson Tontini Information

University

Position

- FURB

Citations(all)

2847

Citations(since 2020)

1317

Cited By

1892

hIndex(all)

29

hIndex(since 2020)

18

i10Index(all)

48

i10Index(since 2020)

29

Email

University Profile Page

Universidade Regional de Blumenau

Google Scholar

View Google Scholar Profile

Gérson Tontini Skills & Research Interests

Customer Satisfaction

Customer Needs

Market Research

Maturity Model

Service Quality

Top articles of Gérson Tontini

Title

Journal

Author(s)

Publication Date

The Effects of Work-Life Balance, Organizational Learning Capability, and Transformational Leadership on Product Innovation Performance

International Journal of Innovation Management

JAIME DAGOSTIM PICOLO

GOMES GIANCARLO

GÉRSON TONTINI

JORGE JOSÉ MARTINS RODRIGUES

2024/3/23

Users’ Satisfaction and Loyalty in Hotel and Airbnb Hosting Services

Revista de Turismo Contemporâneo

Luciano Trentin

Aline Espig

Gérson Tontini

Júlio César da Silva

2024/2/8

Apego Emocional e Confiança na Relação Professor-Aluno: Impactos na Permanência de Estudantes Universitários em um Contexto Pré-Pandêmico

Boletim de Conjuntura (BOCA)

Júlio Cesar Lopes de Souza

Gerson Tontini

2023/4/15

Have emotions unleashed by the pandemic influenced our perception of value?

ReMark- Brazilian Journal of Marketing

Greicy Tambosi

Gerson Tontini

Giancarlo Gomes

2023/2/27

Influence of cooperation networks on the relation between dynamic innovation capabilities and innovative performance

International Journal of Scientific Management and Tourism

Marjulie Merini Alberton

Júlio César da Silva

Carlos Eduardo Carvalho

Gerson Tontini

2023

Factors influencing intention to use ridesharing or intercity bus services: a nonlinear point of View

Transportation

Gerson Tontini

Érica de Souza Mazato

Paula Carolina Ferretti

Soraya Bachmann Sousa

2023/6/3

What influences the behavior intention of movie theater customers? Comparing linear and nonlinear points of view

International Journal of Quality and Service Sciences

Gerson Tontini

Vânia Montibeler Krause

Luiz Fernando da Silva

Fabiana Rúbia Vieira

Thiago Santos

...

2022/7/14

Fatores Influentes na Satisfação do Consumidor no Setor Supermercadista: Uma Análise do Contraste da Penalidade e Recompensa

Revista Eletrônica Gestão e Serviços

Paloma Fernandes Lisboa

Debora dos Santos

Barbara Saturnino dos Santos

Andrea Niehues

Gerson Tontini

2022/7

Adaptação e teste de um instrumento para avaliar a satisfação e a lealdade dos usuários em hotéis e hospedagens airbnb

Revista Brasileira de Pesquisa em Turismo

Luciano Trentin

Aline Espig

Gérson Tontini

Júlio César da Silva

2022/5/6

How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services

Benchmarking: An International Journal

Gerson Tontini

Luís Irgang

Adriana Kroenke

Ivan Hadlich

Jaime Dagostim Picolo

...

2022/2/10

Aderência dos Institutos Federais de Educação à Agenda Ambiental na Administração Pública

ABCustos

Marcio Aparecido Lucio

Mario Cesar de Ramos

Gerson Tontini

Iara Regina Parisotto

2022/12/31

The influence of people management practices on a culture of lean manufacturing

Revista de Administração da UFSM

Luciano Trentin

Gérson Tontini

2022/11/25

Measuring maturity of value co-creation practices and its influence on market performance

International Journal of Quality and Service Sciences

Luciana Ronchi

Gerson Tontini

Carlos Eduardo Carvalho

2021/6/23

Relationship between subjective well-being, perceived organisational culture and individual propension to innovation

European Journal of Innovation Management

Christine Elena Bianchi

Gerson Tontini

Giancarlo Gomes

2021/6/2

Influence of corporate social responsibility on sustainable practices of small and medium‐sized enterprises: Implications on business performance

Corporate Social Responsibility and Environmental Management

Edilson Bacinello

Gérson Tontini

Anete Alberton

2021/3

A qualitative analysis of Lean implementation in Brazilian surgical centres: A multiple-case study

International Journal of Healthcare Technology and Management

Paulo Renato De Sousa

Marcelo Werneck Barbosa

Gerson Tontini

Aloísio Rosado Filho

Maria Madalena Macedo Pires Ferreira

2021

Influence of Failure Recovery on the Perception of Quality, Satisfaction and Loyalty of Banking Customers

ReMark- Brazilian Journal of Marketing

Gérson Tontini

Amélia Silveira

Diovani Luzia Pozza

2021/11/29

O processo decisório do consumidor na intenção de uso de vídeo e livros eletrônicos educacionais na Internet

Gestão. Org

Rodrigo Campos Ferreira

Gérson Tontini

2020

Integration of customers spontaneous comments with overall assessment of hospitality services

Current Issues in Tourism

Gérson Tontini

Graziela dos Santos Bento

2020/12/16

See List of Professors in Gérson Tontini University(Universidade Regional de Blumenau)

Co-Authors

H-index: 32
Klaus Solberg Söilen

Klaus Solberg Söilen

Högskolan i Halmstad

H-index: 21
Edmilson de Oliveira Lima or Edmilson Lima

Edmilson de Oliveira Lima or Edmilson Lima

Universidade Nove de Julho

H-index: 21
Leonel Cezar Rodrigues

Leonel Cezar Rodrigues

Universidade Nove de Julho

H-index: 20
Mohamed Amal

Mohamed Amal

Universidade Regional de Blumenau

H-index: 15
Aléssio Bessa Sarquis

Aléssio Bessa Sarquis

Universidade do Sul de Santa Catarina

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