Fred Ponsignon

Fred Ponsignon

KEDGE Business School

H-index: 15

Europe-France

About Fred Ponsignon

Fred Ponsignon, With an exceptional h-index of 15 and a recent h-index of 14 (since 2020), a distinguished researcher at KEDGE Business School, specializes in the field of Service Operations and Quality Management.

His recent articles reflect a diverse array of research interests and contributions to the field:

The ability of experience design characteristics to elicit epistemic value, hedonic value, and visitor satisfaction in a wine museum

Designing the service delivery system for prevention-oriented goals: insights from two case studies

Understanding the drivers of patient satisfaction with home health care services: An empirical study of two care pathways

A framework for designing visitor experiences in branded tourist attractions: Insights from a luxury Cognac brand

Cues Disseminated by Professional Associations That Represent 5 Health Care Professions Across 5 Nations: Lexical Analysis of Tweets

Assessing and improving co-creation in services: the customer-centric matrix

Framing Contests During Collaborative Experimentation in Ecosystem Emergence

Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study

Fred Ponsignon Information

University

Position

___

Citations(all)

972

Citations(since 2020)

714

Cited By

453

hIndex(all)

15

hIndex(since 2020)

14

i10Index(all)

18

i10Index(since 2020)

16

Email

University Profile Page

KEDGE Business School

Google Scholar

View Google Scholar Profile

Fred Ponsignon Skills & Research Interests

Service Operations and Quality Management

Top articles of Fred Ponsignon

Title

Journal

Author(s)

Publication Date

The ability of experience design characteristics to elicit epistemic value, hedonic value, and visitor satisfaction in a wine museum

International Journal of Contemporary Hospitality Management

Frederic Ponsignon

David Alexandre Jaud

François Durrieu

Renaud Lunardo

2024/3/1

Designing the service delivery system for prevention-oriented goals: insights from two case studies

Journal of Service Management

Frédéric Ponsignon

Laura Phillips

Philip Smart

Nicholas Low

2024

Understanding the drivers of patient satisfaction with home health care services: An empirical study of two care pathways

The International Journal of Health Planning and Management

F Ponsignon

L. Mathieu

F. Durrieu

2023

A framework for designing visitor experiences in branded tourist attractions: Insights from a luxury Cognac brand

Journal of Vacation Marketing

Frédéric Ponsignon

Jonas Holmqvist

2024

Cues Disseminated by Professional Associations That Represent 5 Health Care Professions Across 5 Nations: Lexical Analysis of Tweets

Journal of Medical Internet Research

Ann Dadich

Rebecca Wells

Sharon J Williams

Nazim Taskin

Mustafa Coskun

...

2023/3/15

Assessing and improving co-creation in services: the customer-centric matrix

International Journal of Quality and Service Sciences

A Chatmi

K Elasri

F Ponsignon

2023

Framing Contests During Collaborative Experimentation in Ecosystem Emergence

Academy of Management Proceedings

Neva Bojovic

Fanny Salignac

Hugo Guyader

Frederic Ponsignon

2023

Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study

Journal of Service Management

Frédéric Ponsignon

2023

Assisting visitor path creation in experiential tourist attractions

Tourism Management Perspectives

Frederic Ponsignon

Mehdi Amiri-Aref

Renaud Lunardo

Tatiana Bouzdine-Chameeva

2023/11/1

Beyond a mediocre customer experience in the circular economy: The satisfaction of contributing to the ecological transition

Journal of Cleaner Production

Hugo Guyader

Frederic Ponsignon

Fanny Salignac

Neva Bojovic

2022/12/10

Le soin, un travail invisible encore en manque de reconnaissance

RIMHE: Revue Interdisciplinaire Management, Homme (s) & Entreprise

Martine Brasseur

Luigi Flora

Corinne Grenier

Frédéric Ponsignon

2022

Why Are International Visitors More Satisfied with the Tourism Experience? The Role of Hedonic Value, Escapism, and Psychic Distance

Journal of Travel Research

Frédéric Ponsignon

Renaud Lunardo

Mohamed Michrafy

2021/11

Framing contests in circular innovation ecosystems: The case of valorizing human waste

Neva Bojovic

Hugo Guyader

Frédéric Ponsignon

Fanny Salignac

2021

La pandémie du Covid-19: analyse de la crise et choix de politiques publiques favorisant la sortie de cette crise systémique

Gestion et Management Public

G. Barouch

F. Ponsignon

2021

An in-depth case study of a modular service delivery system in a logistics context

International Journal of Logistics Management

Fred Ponsignon

Phil Davies

Andi Smart

Maull Roger

2021

Achieving immersion in the tourism experience: the role of autonomy, temporal dissociation, and reactance

Journal of Travel Research

Renaud Lunardo

Frédéric Ponsignon

2020/9

The impact of interactive technologies on the social experience: An empirical study in a cultural tourism context

Tourism Management Perspectives

Frédéric Ponsignon

Maud Derbaix

2020/7/1

Development and validation of a measurement scale for the experience capability construct

International Journal of Innovation Science

Martín Solís

Ronald Mora-Esquivel

2019/4/15

See List of Professors in Fred Ponsignon University(KEDGE Business School)

Co-Authors

H-index: 35
roger maull

roger maull

University of Exeter

H-index: 19
Tatiana Bouzdine-Chameeva

Tatiana Bouzdine-Chameeva

KEDGE Business School

academic-engine