Edwin Torres
University of Central Florida
H-index: 29
North America-United States
Top articles of Edwin Torres
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
Incivility meets remote work: A typology of cyber incivility behaviors | International Journal of Hospitality Management | Edwin N Torres Brianna Morman Trishna G Mistry | 2024/4/1 |
Why great service is difficult to achieve: insights from theory and practice | Edwin N Torres | 2024/1/2 | |
A Multisector Analysis of Tourist Delight and Positive Visitor Outcomes | Journal of Quality Assurance in Hospitality & Tourism | Prosper Bangwayo-Skeete Donald Barnes Peter W Schuhmann Ryan Skeete Edwin Torres | 2023/7/31 |
An interactive service recovery framework combining demand and supply approaches | International Journal of Hospitality Management | Dan Jin Robin B DiPietro Kawon Kathy Kim Fang Meng Edwin N Torres | 2023/2/1 |
Responding to negative reviews? The interplay of management response strategy and service failure type | Journal of Hospitality Marketing & Management | Saba Salehi-Esfahani Edwin Torres Nan Hua | 2023/1/2 |
Online-to-offline interactions and online community life cycles: A longitudinal study of shared leisure activities | Leisure Sciences | Edwin N Torres | 2022/9/23 |
Hungry for food and community: A study of visitors to food and wine festivals | Journal of Vacation Marketing | Mohammed Lefrid Edwin N Torres | 2022/7 |
Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace | International Journal of Hospitality Management | Mohammed Lefrid Edwin N Torres Fevzi Okumus | 2022/5/1 |
Ethnography explained: Toward conducting, analyzing, and writing an ethnographic narrative | Edwin N Torres | 2022/4/13 | |
Customer Service Marketing: Managing the Customer Experience | Edwin N Torres Tingting Zhang | 2022/12/5 | |
Constructing a smart destination framework: A destination marketing organization perspective | Journal of Destination Marketing & Management | Ekaterina Sorokina Youcheng Wang Alan Fyall Peter Lugosi Edwin Torres | 2022/3/1 |
The adventurous tourist amidst a pandemic: Effects of personality, attitudes, and affect | Journal of Vacation Marketing | Edwin N Torres Wei Wei Jorge Ridderstaat | 2022/10 |
Negative affectivity and people's return intentions to hospitality and tourism activities: The early stages of COVID-19 | Journal of Hospitality and Tourism Management | Edwin N Torres Jorge Ridderstaat Wei Wei | 2021/12/1 |
Customer delight and outrage in theme parks: A roller coaster of emotions | International Journal of Hospitality & Tourism Administration | Edwin N Torres Ady Milman Soona Park | 2021/5/27 |
No vacation needed: an exploration on why American hospitality workers won’t use up their vacation days | Journal of Human Resources in Hospitality & Tourism | Edwin N Torres Elizabeth Yost Giulio Ronzoni | 2021/4/3 |
The impact of wearable devices on employee wellness programs: A study of hotel industry workers | International Journal of Hospitality Management | Edwin N Torres Tingting Zhang | 2021/2/1 |
Stepping into a Brighter Future | Rosen Research Review | Edwin N Torres Tingting Christina Zhang | 2021 |
Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects | International Journal of Hospitality Management | Edwin N Torres Tingting Zhang Giulio Ronzoni | 2020/5/1 |
Well on the way: An exploratory study on occupational health in hospitality | Tingting Christina Zhang Edwin Torres Melissa Farboudi Jahromi | 2020/5/1 | |
Theme Park Experiences and Customer Emotions | Rosen Research Review | Edwin N Torres Wei Wei Nan Hua | 2020 |
Co-Authors
