David McCutcheon

University of Victoria

H-index: 17

North America-Canada

David McCutcheon, With an exceptional h-index of 17 and a recent h-index of 12 (since 2020), a distinguished researcher at University of Victoria,

His recent articles reflect a diverse array of research interests and contributions to the field:

Customer participation risk management: conceptual model and managerial assessment tool

Managing customer performance in services

Title	Journal	Author(s)	Publication Date
Customer participation risk management: conceptual model and managerial assessment tool	Journal of Service Management	Uzay Damali Enrico Secchi Stephen S Tax David McCutcheon	2021/1/2
Managing customer performance in services	The Routledge Handbook of Service Research Insights and Ideas	Enrico Secchi Uzay Damali David McCutcheon Stephen S Tax	2020/4/21

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