Ana Isabel Canhoto

About Ana Isabel Canhoto

Ana Isabel Canhoto, With an exceptional h-index of 25 and a recent h-index of 20 (since 2020), a distinguished researcher at Brunel University London, specializes in the field of Customer Profiling, Personalisation, Segmentation, Targeting, Customer Service.

His recent articles reflect a diverse array of research interests and contributions to the field:

Content creators at a crossroads with decentralized social media

On your marks, headset, go! Understanding the building blocks of metaverse realms

Online information search by people with Multiple Sclerosis: A systematic review

Snakes and ladders: Unpacking the personalisation-privacy Paradox in the context of AI-Enabled personalisation in the physical Retail Environment

Approaches to Emotion and Sentiment Analysis

Wales as a global tourist destination (TOU0005)

The pandemic-induced personal data explosion

Power negotiation on the tango dancefloor: The adoption of AI in B2B marketing

Ana Isabel Canhoto Information

University

Position

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Citations(all)

3952

Citations(since 2020)

2973

Cited By

1818

hIndex(all)

25

hIndex(since 2020)

20

i10Index(all)

32

i10Index(since 2020)

27

Email

University Profile Page

Google Scholar

Ana Isabel Canhoto Skills & Research Interests

Customer Profiling

Personalisation

Segmentation

Targeting

Customer Service

Top articles of Ana Isabel Canhoto

Content creators at a crossroads with decentralized social media

Business Horizons

2024/4

Hamid Khobzi
Hamid Khobzi

H-Index: 5

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

On your marks, headset, go! Understanding the building blocks of metaverse realms

Business Horizons

2024/1/1

Jan Kietzmann
Jan Kietzmann

H-Index: 27

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Online information search by people with Multiple Sclerosis: A systematic review

2023/9/29

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Joao Vieira Da Cunha
Joao Vieira Da Cunha

H-Index: 14

Snakes and ladders: Unpacking the personalisation-privacy Paradox in the context of AI-Enabled personalisation in the physical Retail Environment

Information Systems Frontiers

2023/1/14

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Approaches to Emotion and Sentiment Analysis

The SAGE Handbook of Social Media Marketing

2022/6/16

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Wales as a global tourist destination (TOU0005)

2022/4/20

The pandemic-induced personal data explosion

Social Marketing Quarterly

2022/3

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Power negotiation on the tango dancefloor: The adoption of AI in B2B marketing

Industrial Marketing Management

2022/1/1

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Gigification, job engagement and satisfaction: the moderating role of AI enabled system automation in operations management

Production planning & control

2022/12/10

The Dark Side of CRM

2022/11/14

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Bang Nguyen
Bang Nguyen

H-Index: 3

The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective

The Service Industries Journal

2021/10/26

Digital strategy aligning in SMEs: A dynamic capabilities perspective

Journal of Strategic Information Systems

2021

Leveraging machine learning in the global fight against money laundering and terrorism financing: An affordances perspective

Journal of business research

2021/7/1

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Productive employment and decent work: The impact of AI adoption on psychological contracts, job engagement and employee trust

Journal of business research

2021/7/1

When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract

2021/6/1

Stakeholders of the world, unite!: Hospitality in the time of COVID-19

International Journal of Hospitality Management

2021/5/1

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Liyuan Wei
Liyuan Wei

H-Index: 6

Forced chatbot interactions–investigating the role of customer expectations in assigning attributions for chatbot failure

2021

Improving the Retention and Progression of Learners Through Intelligent Systems for Diagnosing Metacognitive Competencies–A Case Study in UK Further Education

2021

Ana Isabel Canhoto
Ana Isabel Canhoto

H-Index: 15

Equipping PhD researchers for social media success

Impact of Social Sciences Blog

2020/11/7

Organizational tensions arising from mandatory data exchange between the private and public sector: The case of financial services

Technological Forecasting and Social Change

2020/6/1

See List of Professors in Ana Isabel Canhoto University(Brunel University London)

Co-Authors

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