Ana Isabel Canhoto

Ana Isabel Canhoto

Brunel University London

H-index: 25

Europe-United Kingdom

About Ana Isabel Canhoto

Ana Isabel Canhoto, With an exceptional h-index of 25 and a recent h-index of 20 (since 2020), a distinguished researcher at Brunel University London, specializes in the field of Customer Profiling, Personalisation, Segmentation, Targeting, Customer Service.

His recent articles reflect a diverse array of research interests and contributions to the field:

Content creators at a crossroads with decentralized social media

On your marks, headset, go! Understanding the building blocks of metaverse realms

Online information search by people with Multiple Sclerosis: A systematic review

Snakes and ladders: Unpacking the personalisation-privacy Paradox in the context of AI-Enabled personalisation in the physical Retail Environment

Power negotiation on the tango dancefloor: The adoption of AI in B2B marketing

Gigification, job engagement and satisfaction: the moderating role of AI enabled system automation in operations management

The Dark Side of CRM

Approaches to Emotion and Sentiment Analysis

Ana Isabel Canhoto Information

University

Position

___

Citations(all)

3952

Citations(since 2020)

2973

Cited By

1818

hIndex(all)

25

hIndex(since 2020)

20

i10Index(all)

32

i10Index(since 2020)

27

Email

University Profile Page

Brunel University London

Google Scholar

View Google Scholar Profile

Ana Isabel Canhoto Skills & Research Interests

Customer Profiling

Personalisation

Segmentation

Targeting

Customer Service

Top articles of Ana Isabel Canhoto

Title

Journal

Author(s)

Publication Date

Content creators at a crossroads with decentralized social media

Business Horizons

Hamid Khobzi

Ana Isabel Canhoto

Mohammad Sadegh Ramezani

2024/4

On your marks, headset, go! Understanding the building blocks of metaverse realms

Business Horizons

Brendan James Keegan

Ian P McCarthy

Jan Kietzmann

Ana Isabel Canhoto

2024/1/1

Online information search by people with Multiple Sclerosis: A systematic review

David Berhanu

Miguel Leal Rato

Ana Isabel Canhoto

Joao Vieira da Cunha

Ruth Geraldes

2023/9/29

Snakes and ladders: Unpacking the personalisation-privacy Paradox in the context of AI-Enabled personalisation in the physical Retail Environment

Information Systems Frontiers

Ana Isabel Canhoto

Brendan James Keegan

Maria Ryzhikh

2023/1/14

Power negotiation on the tango dancefloor: The adoption of AI in B2B marketing

Industrial Marketing Management

Brendan James Keegan

Ana Isabel Canhoto

Dorothy Ai-wan Yen

2022/1/1

Gigification, job engagement and satisfaction: the moderating role of AI enabled system automation in operations management

Production planning & control

Ashley Braganza

Weifeng Chen

Ana Canhoto

Serap Sap

2022/12/10

The Dark Side of CRM

Ana Isabel Canhoto

Bang Nguyen

Lyndon Simkin

2022/11/14

Approaches to Emotion and Sentiment Analysis

The SAGE Handbook of Social Media Marketing

Ana Isabel Canhoto

2022/6/16

Wales as a global tourist destination (TOU0005)

D Yen

A Canhoto

L Wei

2022/4/20

The pandemic-induced personal data explosion

Social Marketing Quarterly

Ana Isabel Canhoto

Aaron R Brough

2022/3

When Chatbots Fail: Exploring Customer Responsibility Attributions of Co-Created Service Failures: An Abstract

Daniela Castillo

Ana Canhoto

Emanuel Said

2021/6/1

Stakeholders of the world, unite!: Hospitality in the time of COVID-19

International Journal of Hospitality Management

Ana Isabel Canhoto

Liyuan Wei

2021/5/1

The dark side of AI-powered service interactions: Exploring the process of co-destruction from the customer perspective

The Service Industries Journal

Daniela Castillo

Ana Isabel Canhoto

Emanuel Said

2021/10/26

Forced chatbot interactions–investigating the role of customer expectations in assigning attributions for chatbot failure

Daniela Castillo

Ana Canhoto

Emanuel Said

2021

Digital strategy aligning in SMEs: A dynamic capabilities perspective

Journal of Strategic Information Systems

Isabel Canhoto Ana

Sarah Quinton

Rebecca Pera

Sebastián Molinillo

Lyndon Simkin

2021

Improving the Retention and Progression of Learners Through Intelligent Systems for Diagnosing Metacognitive Competencies–A Case Study in UK Further Education

Tej Samani

Ana Isabel Canhoto

Esin Yoruk

2021

Leveraging machine learning in the global fight against money laundering and terrorism financing: An affordances perspective

Journal of business research

Ana Isabel Canhoto

2021/7/1

Productive employment and decent work: The impact of AI adoption on psychological contracts, job engagement and employee trust

Journal of business research

Ashley Braganza

Weifeng Chen

Ana Canhoto

Serap Sap

2021/7/1

Organizational tensions arising from mandatory data exchange between the private and public sector: The case of financial services

Technological Forecasting and Social Change

Kirstie Ball

Ana Canhoto

Elizabeth Daniel

Sally Dibb

Maureen Meadows

...

2020/6/1

Artificial intelligence and machine learning as business tools: A framework for diagnosing value destruction potential

Business Horizons

Ana Isabel Canhoto

Fintan Clear

2020/3/1

See List of Professors in Ana Isabel Canhoto University(Brunel University London)

Co-Authors

H-index: 45
Jan Kietzmann

Jan Kietzmann

University of Victoria

H-index: 37
Dirk vom Lehn

Dirk vom Lehn

King's College London

H-index: 27
Ashley Braganza

Ashley Braganza

Brunel University London

H-index: 23
Weifeng Chen

Weifeng Chen

Brunel University London

H-index: 22
Paul Jackson

Paul Jackson

Oxford Brookes University

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