Amy R. Ward

Amy R. Ward

University of Chicago

H-index: 29

North America-United States

About Amy R. Ward

Amy R. Ward, With an exceptional h-index of 29 and a recent h-index of 21 (since 2020), a distinguished researcher at University of Chicago, specializes in the field of Operations Management, Queueing Theory, Service Engineering, Stochastic Control.

His recent articles reflect a diverse array of research interests and contributions to the field:

To interfere or not to interfere: Information revelation and price-setting incentives in a multiagent learning environment

Combining Machine Leaning and Queueing Theory for Data-driven Incarceration-Diversion Program Management

A fluid approximation for a matching model with general reneging distributions

Behavior-aware queueing: The finite-buffer setting with many strategic servers

Some Properties of the Erlang-B and Erlang-C Formulae (Technical Supplement to

Routing for fairness and efficiency in a queueing model with reentry and continuous customer classes

Asymptotically optimal idling in the GI/GI/N+ GI queue

Fluid limits for multiclass many-server queues with general reneging distributions and head-of-the-line scheduling

Amy R. Ward Information

University

Position

Professor of Operations Management The Booth School of Business

Citations(all)

2781

Citations(since 2020)

1330

Cited By

1975

hIndex(all)

29

hIndex(since 2020)

21

i10Index(all)

41

i10Index(since 2020)

33

Email

University Profile Page

University of Chicago

Google Scholar

View Google Scholar Profile

Amy R. Ward Skills & Research Interests

Operations Management

Queueing Theory

Service Engineering

Stochastic Control

Top articles of Amy R. Ward

Title

Journal

Author(s)

Publication Date

To interfere or not to interfere: Information revelation and price-setting incentives in a multiagent learning environment

Operations Research

John R Birge

Hongfan Chen

N Bora Keskin

Amy Ward

2024/3/27

Combining Machine Leaning and Queueing Theory for Data-driven Incarceration-Diversion Program Management

Bingxuan Li

Antonio Castellanos

Pengyi Shi

Amy Ward

2024

A fluid approximation for a matching model with general reneging distributions

Queueing Systems

Angelos Aveklouris

Amber L Puha

Amy R Ward

2023/9/26

Behavior-aware queueing: The finite-buffer setting with many strategic servers

Operations Research

Yueyang Zhong

Ragavendran Gopalakrishnan

Amy R Ward

2023/7/13

Some Properties of the Erlang-B and Erlang-C Formulae (Technical Supplement to

Available at SSRN

Yueyang Zhong

Raga Gopalakrishnan

Amy Ward

2023/4/26

Routing for fairness and efficiency in a queueing model with reentry and continuous customer classes

Zhiqiang Zhang

Pengyi Shi

Amy R Ward

2022/6/8

Asymptotically optimal idling in the GI/GI/N+ GI queue

Operations Research Letters

Yueyang Zhong

Amy R Ward

Amber L Puha

2022/5/1

Fluid limits for multiclass many-server queues with general reneging distributions and head-of-the-line scheduling

Mathematics of Operations Research

Amber L Puha

Amy R Ward

2022/5

Learning the scheduling policy in time-varying multiclass many server queues with abandonment

Available at SSRN 4090021

Yueyang Zhong

John R Birge

Amy Ward

2022/4/21

Impact of task-level worker specialization, workload, and product personalization on consumer returns

Manufacturing & Service Operations Management

Hailong Cui

Sampath Rajagopalan

Amy R Ward

2021/3

Matching impatient and heterogeneous demand and supply

arXiv preprint arXiv:2102.02710

Angelos Aveklouris

Levi DeValve

Maximiliano Stock

Amy R Ward

2021/2/4

Data-driven market-making via model-free learning

Yueyang Zhong

Yee Man Bergstrom

Amy Ward

2021/1/7

Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling

Queueing Systems

Chihoon Lee

Amy R Ward

Heng-Qing Ye

2021/12

Predicting product return volume using machine learning methods

European Journal of Operational Research

Hailong Cui

Sampath Rajagopalan

Amy R Ward

2020/3/16

Dynamic matching for real-time ride sharing

Stochastic Systems

Erhun Özkan

Amy R Ward

2020/3

See List of Professors in Amy R. Ward University(University of Chicago)