Amin Nazifi
University of Strathclyde
H-index: 7
Europe-United Kingdom
Top articles of Amin Nazifi
An examination of digital corporate apologies featuring pet images in response to service failures
2024/6/29
Amin Nazifi
H-Index: 2
Improving the customer service experience of online brands: an examination of digital corporate apologies featuring pet images in response to service failures
2024/4/22
Amin Nazifi
H-Index: 2
Remedy management for product recalls in the automotive industry: How car dealers should time the repair and communicate its outcome
Journal of Business Research
2023/11/1
Amin Nazifi
H-Index: 2
The Dark Side of Technology: Financial Literacy and Consumer Well-being in the Fintech Era
2023/6/23
Amin Nazifi
H-Index: 2
Gamification in Service Recovery: Jackpot or Crackpot
2023
Amin Nazifi
H-Index: 2
Holger Roschk
H-Index: 10
Service interactions in platform-based sharing services and social transformation of the base of the pyramid segment
2022/11/18
Alan Wilson
H-Index: 26
Amin Nazifi
H-Index: 2
Spin it to win it!: The Effectiveness of Gamification in Service Recovery
2022/6/18
Amin Nazifi
H-Index: 2
Holger Roschk
H-Index: 10
Bad intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions
Journal of Travel Research
2022
Amin Nazifi
H-Index: 2
Holger Roschk
H-Index: 10
Tourism recovery strategies during major crises: the role of proactivity
Annals of Tourism Research
2021/9/1
Transformative sharing services at the base of the pyramid segment
2021 Frontiers in Service Conference
2021/7/9
Amin Nazifi
H-Index: 2
Alan Wilson
H-Index: 26
Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers
Journal of Service Research
2021/5
A Bit (coin) of happiness after a failure: an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool
Journal of Business Research
2021/1/1
Amin Nazifi
H-Index: 2
Samantha Murdy
H-Index: 7
The impact of termination severity on customers' emotional, attitudinal, and behavioral reactions
Journal of Service Theory and Practice
2021/1/2
Amin Nazifi
H-Index: 2
UNESCO's world heritage sites: the interplay between international and local branding for the Gonbad-e Qābus brick tower, Iran
2020/9/29
Hazel Tucker
H-Index: 22
Amin Nazifi
H-Index: 2
Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems
Journal of Business Research
2020/8/1
Gamification and its role in service recovery: Frontiers in Service 2020
2020/1/16
Gamification and its role in service recovery
2020/1/16
Customers’ reactions to different organizational tactics in a service termination context
European Journal of Marketing
2020/1/7
Amin Nazifi
H-Index: 2
Co-Authors
