A Parasuraman
University of Miami
H-index: 101
North America-United States
Top articles of A Parasuraman
Title | Journal | Author(s) | Publication Date |
|---|---|---|---|
Learning from the pioneering founders of the service research field | Journal of Service Management | David E Bowen Raymond P Fisk John EG Bateson Leonard L Berry Mary Jo Bitner | 2023/6/8 |
The Fifth Industrial Revolution: How harmonious human–machine collaboration is triggering a retail and service [r] evolution | Journal of Retailing | Stephanie M Noble Martin Mende Dhruv Grewal A Parasuraman | 2022/6/1 |
THE PANDEMIC & TIPPING BEHAVIOR | THE JOURNAL OF BUSINESS LEADERSHIP | V Zeithaml L Berry A Parasuraman | 2022 |
Executive Board | Gordon Brown Andrew Cooksy Eugene Olevsky Paul Paolini Jose E Castillo | 2016/7/13 | |
Analisis Faktor Jasa Penerbangan Niaga Berjadwal yang Berpengaruh Pada Kepuasan Konsumen Angkutan Udara Dengan Menggunakan Servqual (Kasus: Rute Bandung –Surabaya Yang … | CRANE: Civil Engineering Research Journal | Darwin Darwin | 2021/4/1 |
More than a feeling? Toward a theory of customer delight | Journal of Service Management | Arun Parasuraman Joan Ball Lerzan Aksoy Timothy Lee Keiningham Mohamed Zaki | 2021/1/2 |
On repositioning customer support services: some food for further thought | European Journal of Marketing | A Parasuraman | 2020/7/17 |
