Ulrich Gnewuch

About Ulrich Gnewuch

Ulrich Gnewuch, With an exceptional h-index of 15 and a recent h-index of 15 (since 2020), a distinguished researcher at Karlsruher Institut für Technologie, specializes in the field of Chatbots, Artificial Intelligence, Business Intelligence & Analytics, Information Systems.

His recent articles reflect a diverse array of research interests and contributions to the field:

Robot Shopping Assistants: How Emotional versus Rational Robot Designs Affect Consumer Trust and Purchase Decisions

The New Dream Team? A Review of Human-AI Collaboration Research From a Human Teamwork Perspective

Saleshat: A LLM-Based Social Robot for Human-Like Sales Conversations

More than a bot? The impact of disclosing human involvement on customer interactions with hybrid service agents

Designing Conversational Dashboards for Effective Use in Crisis Response

Towards Designing a NLU Model Improvement System for Customer Service Chatbots

Chatbot Analytics mittels Betriebsdaten

Designing a Conversation Mining System for Customer Service Chatbots

Ulrich Gnewuch Information

University

Position

___

Citations(all)

1711

Citations(since 2020)

1666

Cited By

455

hIndex(all)

15

hIndex(since 2020)

15

i10Index(all)

18

i10Index(since 2020)

17

Email

University Profile Page

Google Scholar

Ulrich Gnewuch Skills & Research Interests

Chatbots

Artificial Intelligence

Business Intelligence & Analytics

Information Systems

Top articles of Ulrich Gnewuch

Robot Shopping Assistants: How Emotional versus Rational Robot Designs Affect Consumer Trust and Purchase Decisions

2024

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

The New Dream Team? A Review of Human-AI Collaboration Research From a Human Teamwork Perspective

2023

Maike Greve
Maike Greve

H-Index: 4

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Saleshat: A LLM-Based Social Robot for Human-Like Sales Conversations

2023/11/22

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Alexander Maedche
Alexander Maedche

H-Index: 34

More than a bot? The impact of disclosing human involvement on customer interactions with hybrid service agents

Information Systems Research

2023/8/23

Designing Conversational Dashboards for Effective Use in Crisis Response

Journal of the Association for Information Systems

2023/6/2

Towards Designing a NLU Model Improvement System for Customer Service Chatbots

2023/6

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Alexander Maedche
Alexander Maedche

H-Index: 34

Chatbot Analytics mittels Betriebsdaten

2023/6/1

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Alexander Maedche
Alexander Maedche

H-Index: 34

Designing a Conversation Mining System for Customer Service Chatbots

2023/2

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Design Principles in Information Systems Research: Trends in Construction and Formulation

2023/1

Can Humanizing Voice Assistants Unleash the Potential of Voice Commerce?

2022/12

Fabian Reinkemeier
Fabian Reinkemeier

H-Index: 0

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Towards Designing a Conversation Mining System for Customer Service Chatbots

2022/11

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Alexander Maedche
Alexander Maedche

H-Index: 34

The Impact of Conversational Assistance on the Effective Use of Forecasting Support Systems: A Framed Field Experiment

2022/11

Marcel Ruoff
Marcel Ruoff

H-Index: 0

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Knowledge Broker Bots in Enterprise Social Media: An Exploratory Study

2022/10

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Wietske Van Osch
Wietske Van Osch

H-Index: 16

Multiexperience

Business & Information Systems Engineering

2022/8/1

Opposing Effects of Response Time in Human–Chatbot Interaction: The Moderating Role of Prior Experience

Business & Information Systems Engineering

2022/5/30

Understanding the impact of control levels over emotion-aware chatbots

Computers in Human Behavior

2022/4

Designing personality-adaptive conversational agents for mental health care

Information Systems Frontiers

2022/3/2

BotOrNot: A Platform for Conducting Experiments with Undisclosed Chat Agents

2022

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Alexander Maedche
Alexander Maedche

H-Index: 34

Hybride Mensch-KI Service-Agenten

2022

Ulrich Gnewuch
Ulrich Gnewuch

H-Index: 8

Alexander Maedche
Alexander Maedche

H-Index: 34

A Personalized Conversational Agent to Treat Depression in Youth and Young Adults–A Transdisciplinary Design Science Research Project

2022

See List of Professors in Ulrich Gnewuch University(Karlsruher Institut für Technologie)

Co-Authors

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