Sandra Zilker

About Sandra Zilker

Sandra Zilker, With an exceptional h-index of 8 and a recent h-index of 8 (since 2020), a distinguished researcher at Friedrich-Alexander-Universität Erlangen-Nürnberg,

His recent articles reflect a diverse array of research interests and contributions to the field:

Predicting Customer Satisfaction in Service Processes Using Multilingual Large Language Models

Context-aware Explanations of Accurate Predictions in Service Processes

TOWARDS AUTOMATED BUSINESS PROCESS REDESIGN IN RUNTIME USING GENERATIVE MACHINE LEARNING

Transfer Learning for Predictive Process Monitoring

Design Principles for Using Business Process Management Systems

Best of both worlds: combining predictive power with interpretable and explainable results for patient pathway prediction

Text-aware predictive process monitoring with contextualized word embeddings

GAM (e) changer or not? An evaluation of interpretable machine learning models based on additive model constraints

Sandra Zilker Information

University

Position

___

Citations(all)

240

Citations(since 2020)

239

Cited By

27

hIndex(all)

8

hIndex(since 2020)

8

i10Index(all)

8

i10Index(since 2020)

8

Email

University Profile Page

Google Scholar

Top articles of Sandra Zilker

Predicting Customer Satisfaction in Service Processes Using Multilingual Large Language Models

2024/1/3

Context-aware Explanations of Accurate Predictions in Service Processes

2024/1/3

TOWARDS AUTOMATED BUSINESS PROCESS REDESIGN IN RUNTIME USING GENERATIVE MACHINE LEARNING

2024

Transfer Learning for Predictive Process Monitoring

2024

Design Principles for Using Business Process Management Systems

2023/9/11

Best of both worlds: combining predictive power with interpretable and explainable results for patient pathway prediction

2023

Text-aware predictive process monitoring with contextualized word embeddings

2022/9/11

GAM (e) changer or not? An evaluation of interpretable machine learning models based on additive model constraints

2022/4/19

Designing a Method for Resource-specific Next Activity Prediction

2022

Sandra Zilker
Sandra Zilker

H-Index: 4

A Method for Predicting Workarounds in Business Processes

Pacific Asia Conference on Information Systems (PACIS)

2022

Process Mining for Advanced Service Analytics–From Process Efficiency to Customer Encounter and Experience

2022

XNAP: Making LSTM-Based Next Activity Predictions Explainable by Using LRP

Business Process Management Workshops: BPM 2020 International Workshops, Seville, Spain, September 13–18, 2020, Revised Selected Papers

2021/1/18

Bringing light into the darkness-A systematic literature review on explainable predictive business process monitoring techniques

2021

Predictive business process deviation monitoring

2021

The evaluation of the black box problem for AI-based recommendations: An interview-based study

2021

The status quo of process mining in the industrial sector

2021

The influence of algorithm aversion and anthropomorphic agent design on the acceptance of AI-based job recommendations.

2020

Prescriptive business process monitoring for recommending next best actions

2020

Job seekers' artificial intelligence-related black box concerns

2020/6/19

An empirical comparison of deep-neural-network architectures for next activity prediction using context-enriched process event logs

arXiv preprint arXiv:2005.01194

2020/5/3

See List of Professors in Sandra Zilker University(Friedrich-Alexander-Universität Erlangen-Nürnberg)

Co-Authors

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