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Evgeny Kagan

Evgeny Kagan

Johns Hopkins University

H-index: 5

North America-United States

Contact Evgeny Kagan

About Evgeny Kagan

Evgeny Kagan, With an exceptional h-index of 5 and a recent h-index of 5 (since 2020), a distinguished researcher at Johns Hopkins University, specializes in the field of Behavioral Operations Management, Innovation and Product Development.

His recent articles reflect a diverse array of research interests and contributions to the field:

The Omnichannel Service Desk: Live Agents, Chatbots or Both?

Ai chatbots in customer service: Adoption hurdles and simple remedies

The Gatekeeper’s Dilemma:“When Should I Transfer This customer?”

Dynamic decision-making in operations management

Transfer Decisions in Services: A Multimethod Approach

Evgeny Kagan Information

University

Position

Assistant Professor

Citations(all)

93

Citations(since 2020)

89

Cited By

31

hIndex(all)

5

hIndex(since 2020)

5

i10Index(all)

4

i10Index(since 2020)

4

Email

University Profile Page

Google Scholar

Evgeny Kagan Skills & Research Interests

Behavioral Operations Management

Innovation and Product Development

Top articles of Evgeny Kagan

The Omnichannel Service Desk: Live Agents, Chatbots or Both?

Chatbots or Both

2023

Maqbool Dada
Maqbool Dada

H-Index: 17

Brett Hathaway
Brett Hathaway

H-Index: 3

Evgeny Kagan
Evgeny Kagan

H-Index: 3

Ai chatbots in customer service: Adoption hurdles and simple remedies

Johns Hopkins Carey Business School Research Paper

2022/11/22

Evgeny Kagan
Evgeny Kagan

H-Index: 3

Maqbool Dada
Maqbool Dada

H-Index: 17

Brett Hathaway
Brett Hathaway

H-Index: 3

The Gatekeeper’s Dilemma:“When Should I Transfer This customer?”

Operations Research

2022/1/7

Evgeny Kagan
Evgeny Kagan

H-Index: 3

Maqbool Dada
Maqbool Dada

H-Index: 17

Dynamic decision-making in operations management

Johns Hopkins Carey Business School Research Paper

2021/10/6

Evgeny Kagan
Evgeny Kagan

H-Index: 3

Stephen Leider
Stephen Leider

H-Index: 19

Ozge Sahin
Ozge Sahin

H-Index: 13

Transfer Decisions in Services: A Multimethod Approach

Available at SSRN 3771633

2021

Brett Hathaway
Brett Hathaway

H-Index: 3

Evgeny Kagan
Evgeny Kagan

H-Index: 3

Maqbool Dada
Maqbool Dada

H-Index: 17

See List of Professors in Evgeny Kagan University(Johns Hopkins University)

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