Cristina Ziliani

About Cristina Ziliani

Cristina Ziliani, With an exceptional h-index of 18 and a recent h-index of 12 (since 2020), a distinguished researcher at Università degli Studi di Parma, specializes in the field of loyalty marketing, CRM, retailing, marketing.

His recent articles reflect a diverse array of research interests and contributions to the field:

Generations and Their Preferences for Loyalty Program Rewards in Supermarket Retailing

Omnichannel retailing and post-pandemic recovery: building a research agenda

I read, therefore I buy? Analyzing the impact of flyer distribution and readership on purchase behaviour

Complaint behaviour in multichannel retailing: a cross-stage approach

Online channel adoption in supermarket retailing

An overview on omnichannel research: Intellectual foundations and implications for research

BRAND AUTHENTICITY AND OMNICHANNEL RETAILING: CONCEPTUAL DISSONANCE AND EMERGING RESEARCH DIRECTIONS

Managing online touchpoints for a consistent customer experience: Cases from fashion retailing

Cristina Ziliani Information

University

Position

Professore Ordinario di Marketing

Citations(all)

1059

Citations(since 2020)

624

Cited By

725

hIndex(all)

18

hIndex(since 2020)

12

i10Index(all)

23

i10Index(since 2020)

13

Email

University Profile Page

Google Scholar

Cristina Ziliani Skills & Research Interests

loyalty marketing

CRM

retailing

marketing

Top articles of Cristina Ziliani

Generations and Their Preferences for Loyalty Program Rewards in Supermarket Retailing

2023/5/20

Marco Ieva
Marco Ieva

H-Index: 7

Cristina Ziliani
Cristina Ziliani

H-Index: 11

Omnichannel retailing and post-pandemic recovery: building a research agenda

2022/2/28

I read, therefore I buy? Analyzing the impact of flyer distribution and readership on purchase behaviour

Journal of Retailing and Consumer Services

2022/1/1

Complaint behaviour in multichannel retailing: a cross-stage approach

International Journal of Retail & Distribution Management

2021/6/7

Online channel adoption in supermarket retailing

Journal of Retailing and Consumer Services

2021/3/1

An overview on omnichannel research: Intellectual foundations and implications for research

2021

BRAND AUTHENTICITY AND OMNICHANNEL RETAILING: CONCEPTUAL DISSONANCE AND EMERGING RESEARCH DIRECTIONS

2021

Managing online touchpoints for a consistent customer experience: Cases from fashion retailing

The Art of Digital Marketing for Fashion and Luxury Brands: Marketspaces and Marketplaces

2021

Marco Ieva
Marco Ieva

H-Index: 7

Cristina Ziliani
Cristina Ziliani

H-Index: 11

AN OVERVIEW ON OMNICHANNEL RESEARCH: BIBLIOMETRIC ANALYSIS AND LITERATURE REVIEW

2020

Marco Ieva
Marco Ieva

H-Index: 7

Cristina Ziliani
Cristina Ziliani

H-Index: 11

Understanding online channel adoption: a customer segmentation analysis

2020

See List of Professors in Cristina Ziliani University(Università degli Studi di Parma)

Co-Authors

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